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Was all working perfectly with better than estimated speeds until last Saturday 13th when the FTTC went off in the morning then phone line went dead in the afternoon.
A phone call to support informed me the new phone line install did not get closure, so it was automatically cancelled. Great!!
They called me back Monday afternoon (After a lot of prompting on their community forum) to say they have requested another new install of phone line & FTTC. But will try to get the existing new install just reconnected. Which makes more sense to me.
Got a message from them this morning asking me to check if the phone line is working again. If it is, they can try and get FTTC re-connected.
But no, the phone lines still dead. Messaged them back telling them so and not heard a thing back from them.
I have even prompted them again on their community forum today to get it sorted. But all I got back from that is, "will ask someone to pick this up" & " I'll check back again later today to see what's going on"
And I've not heard a thing from anyone.
What's the point of my case be handled by a "Dedicated Team" when they don't communicate with you?
Not without pestering the hell out of poor Chris on the community forum anyway.
Which I feel bad about.
Edited by mrmarktigger (Tue 16-Dec-14 17:14:31)