No phone for a week.....!!!

I had my phone line tested a week ago and a fault was detected. I got an Openreach tracking number but there seems nowhere to enter it to check progress. Anyone know where to enter this?

I chased it up via the support page this morning (having been away for a couple of days) and got the reply - "Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.".

My next comment is likely to be unprintable if something does not happen soon.

Meldrew
(Ijust do not believe it.....!)

Who do you pay the line rental to?

In reply to a post by BatBoy:

Who do you pay the line rental to?

Plusnet.

You could try here, but it may be for CPs only and require their login.

Thanks, but it is for CPs only.

I got an Openreach tracking number .....

Phone up whoever (PN CS?) gave you the number and they should be able to update you to what is happening over the Easter holls period, good luck!

I thought I would update on this as neither phone nor internet are working yet. Who was the bright spark who suggested I called them?!).

Apprently Openrach said they had fixed the problem but did not bother to check. We then had to raise the issue again ant it appears that other houses have no phone line either.

I blame PN as much as OR as they are not up to speed on this and as of this morning there is no sign of any OR activity in the neighbourhood.

You only find out how good a service is when things go wrong. I rest my case.....

... it appears that other houses have no phone line either.

Have they all ordered their phone lines from Plusnet then, or is it all providers that can't get Openreach to sort things out?

I think I am the only one on PN. I know my immediate neighbour is Supanet.

Phone line still dead as the proverbial doornail but Internet has made a slow connection this evening. Could be worse I suppose, but not much. No sign of an Openreach van anywhere. Sppedtest is 0.8Mps compared with 9 normally.

That's probably just one wire of the pair connected.

Edited by RobertoS (Wed 08-Apr-15 18:27:29)