Does PlusNet port provide a line speed history?

100 miles from a sister who is a technophobe and have found connection speed in the PlusNet port a mere 0.2 Mbps (and of course she has no idea of the username/password) to access router and check there.

So is there anywhere in the PlusNet member centre that shows connection speed (IP profile setting over time)

Long call started off with iTunes store will not load...

nope - you would need to raise a ticket
the Plusnet site does give the access codes for the router http://www.plus.net/support/broadband/hardware/

Is an old bt voyager which had settings changed many years ago. So ones in account are not much use.

Time for new router really

In reply to a post by MrSaffron:

Is an old bt voyager which had settings changed many years ago. So ones in account are not much use.

Time for new router really

I got one of those when I signed up to Madasafish in 2006, before 2005 only dial-up was available

Can you get her to obtain the IP Profile?

There is also the Plusnet Current line speed which should be a fraction below the IP Profile, (but only updated a few times a day not in real-time). Occasionally the update fails and it can be much lower if there has been a low-sync period. That needs a support person to correct it.

Ideally we/you need to see both.

They remembered password and was just 448 Kbps downstream on 33dB attenuation. A restart pushed it to 576 Kbps down and 768 Kbps up

Phones works, might just get up to upgrade to fibre as a way to get new hardware that is a bit more modern and remove a chunk of line from equation

Apparently iplayer has buffered a lot for a while, she just asumed iplayer was busy

Are you sure those are the right way round? And one pre-restart figure is missing.

Kitz has a list of BT Voyager's available on this page. If she can manage to do a factory reset, a few of them look to be fairly easy to get to the stats.

(Danger - does she still know her Plusnet B/B login and password?)

Edited by RobertoS (Sun 12-Apr-15 21:11:49)

The joy of dealing with someone who has no comprehension of what is good or bad. Ie I get fragments

In reply to a post by MrSaffron:

was just 448 Kbps downstream on 33dB attenuation. A restart pushed it to 576 Kbps down and 768 Kbps up

What is the NM?

She should be syncing at about 13 Meg. The reason she is not is that PN has put her on a banded profile, the 2nd lowest of these Banded Profiles. She needs to call them to remove any banding.

slight correction
PN don't apply banded profiles - BT do (presumably Openreach)

Tried that via online support and insisted there is a line fault, but then last two days she has been turning it off/on to try and fix the slow speeds.

Ticket 102405837 has been raised, with banding mentioned, though raising a ticket is a bit of a long process to get through the questions.

SNR Margin was 11dB for the set of figures I was read out over the phone. My conclusion is banded line, and while a reset may destabilise for a while would learn whether its an ongoing issue, or perhaps just problems created by some recent roadworks (the RF noisy kind)

Posting on their forums with the ticket number usually gives them a kick when it comes to stuff like that

Well the line speeds over ADSL2+ never improved, even though sync did get better the IP Profile at the PlusNet end never seemed to go above 0.2 Mbps.

Sister is now happy though as Infinity went live on Monday and so far full Infinity 1 speeds.

One potentially confusing message in the PlusNet portal after the migration:
"The LLU PSTN cease on this account has been completed. Please arrange for the account to be cancelled."

This was on a line where PlusNet provided just broadband, voice was always BT, surely it would be more appropriate to talk of migration being complete since LLU PSTN cease is not a layman term, and no direction as to where in the portal to 'cancel' the account, one would presume that since PlusNet know the migration has taken place that raising the final bill would be automatic.

Hopefully a lot less phone calls now to try and explain what the PlusNet tickets actually mean to a non-geek sister.