Inept handling of ticket

Could a PN rep please have a look at this ticket which I raised the other day. It may well be that PN are training new agents to deal with their overloaded customer service but it would be nice if they actually read and undestood what I read. Rtaher than just giving a cut and pasted response which was of no help at all.

Ticket number: 102735647

You'd be better off posting this sort of thing in the Plusnet community forums.