First login to your account on the PN portal and the link should hopefully take you to the High-speed Broadband page:-

https://portal.plus.net/my.html?action=data_transfer...

In reply to a post by RobertoS:

You need to look at the "Current line speed", like I said. If it's low will probably self-correct anyway before tomorrow morning.

It is still 10Mb/s in speed test, so it have not changed, I did send Plusnet person a private message, not sure if anythintg will be done or I should just open a ticket.

Thanks for passing your username on.

I have updated the ticket for you, however we haven't been able to find a source of the fault just yet. I'll make sure that we keep an eye on things for you.

Matty

In reply to a post by MattyPlusnet:

Thanks for passing your username on.

I have updated the ticket for you, however we haven't been able to find a source of the fault just yet. I'll make sure that we keep an eye on things for you.

Matty

I had another BTOR person out, but according to him the speed is fine even up to the house at 37Mb/s. he could only get the speed outside, as I was out.
It is strange as it was fine before the problem at the cabinet

i just done another speed test, all is ok again, speed it back to 30 odd download, still not much above 7 upload. So it seems the problem is sorted.
Thanks for the help.

Because the Plusnet "Current line speed" will have updated.

Why did you refuse utterly to look what it was, as requested by some of us? It would have provided an immediate explanation for the low speed, and the knowledge that it would in all probability soon self-correct .

When was looking for it for my sister the click path never seemed simple

In reply to a post by MrSaffron:

When was looking for it for my sister the click path never seemed simple

Not simple? When logged in to the portal it's two clicks - Connection settings from the left hand menu and then the High speed broadband icon.

Edit: Just realised before the pedants jump in it's three clicks, one single click and one double click!

Edited by jelv (Wed 29-Apr-15 09:30:56)

Took a while to realise that the configured throughput (IP Profile) was part of the High Speed broadband icon.

In reply to a post by RobertoS:

Because the Plusnet "Current line speed" will have updated.

Why did you refuse utterly to look what it was, as requested by some of us? It would have provided an immediate explanation for the low speed, and the knowledge that it would in all probability soon self-correct .

I did look, the current line speed was 10Mb/s, all that showed was what I already knew that my speed was low.

I agree with MR Saffron - Plusnet don't make it simple. My brother was looking to see what his profile was in the portal. He couldn't find it and rang me so I had to explain to him where it was.

Why is it under Connection settings? It's not actually a setting is it? It's more informational. Also, why call it high speed broadband? Why not call it Line Profile or Current Line Speed profile so people who aren't in the know can find it easier?