Undelivered router

Quite disappointed with the service from Plusnet. Called me at the beginning of May and switched me to a new contract, paid for a new router six weeks later nothing!! I Told how much better my speed would be with this, one day I find out! Tried raising an electronic ticket, no don't use those anymore, use the online support, which is never available when I go online, telephone support is over 30 minutes (who has 30 minutes to sit in a queue!). Raised another ticket saying please sort, we will see....rant over....for now!

All the stuff I've ever had from PlusNet has been 'free' although I had to pay postage.

What does your Account Summary say about it?

Just the P&P I paid for, order says" Hardware dispatch pending", probably still being made!

I've asked about router supply on the Community forum:-

http://community.plus.net/forum/index.php/topic,1402...

As its not Plusnet who send the routers out things like this do happen unfortunately.

I just used to reorder the router for the customer, without cancelling the existing order.

Better two arrived than none at all.

If it wasn't ordered in the first place (happened a LOT more than was ever let on tbh), then until you phoned in to complain your router didn't arrive no one would have been any the wiser.

In reply to a post by clearchalk:

Just the P&P I paid for, order says" Hardware dispatch pending", probably still being made!

Hi clearchalk,

Sorry to hear about this. Do you mind messaging me your username so I can take a look? This is the first I've heard about routers not being dispatched, so I have a feeling it's more likely to be agent error, over anything else. Either way, I'd like to take a look.

Matty