Customer Satisfaction??

How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?

Edited by mlmclaren (Wed 17-Jun-15 23:44:20)

I'm happy with my ADSL1 (20CN) connection and have rarely had to contact CS during the last 20 months.

I am happy with the 4Mbit ADSL connection.
No problems with speed or reliability - present uptime 85 days

Personally, no problems whatsoever.

How satisfied are you with the products Very satisfied with my product (40/20), but very unimpressed with the new product lineup.
performance Very satisfied.
and customer service quality Luckily I haven't needed customer service, but looking at (always skewed) forums it does seem to be a serious issue for many.

The Thinkbroadband 'Compare Broadband' is probably still a very good guide, and Plusnet remain significantly above the other budget providers (basically BT, Sky, TalkTalk).

Very good, keep it coming!

Just renewed after my first year with PN ADSL2. A few hiccups seem inevitable with most suppliers but my steady 10.5mb unlimited meets my requirements. Besides my kind neighbour lets me piggyback on his 37mb TT fibre connection when mine goes down

Was always very happy with my PN connection.

Had one issue in over 3 years with them.

As for Customer Service levels, being a former staff member I am a little biased really but as with any company there are good, very good and awful staff members at PN. Most of those I worked with in Tech were of the VG nature.

Very happy with my 80/20 @ 74/15, along with the £1 extra per month for the Youview+ box.

Not too happy about the dropping of the 40/20 package but seeing as I recently signed a new 24 month contract, I can't really predict what products will be available when the contract's up.

Edited by deleted (Thu 18-Jun-15 16:16:07)

They've dropped the VoIP facility forcing me to find another provider.

Speed in the evenings on my 40/20 FTTC can drop as low as 5mbps.

I know if I have an issue that just needs addressing in the next few days I'll be forced to wait a long time if I ring or to use the dreadful char facility when I could previously just quickly raise a ticket and get on with life.

Satisfied? What do you think?