In reply to a post by TLM:

And I retract my earlier complaints about the restricted hours, if that is not, in fact, the case.

The only change in hours has been to make the Cancellation Dept. open longer. It used to be Mon-Fri 9-5:30 when I started there. Those were fun conversations on a Saturday Morning..

The "Final" count for the Plusnet Customer Satisfaction Opinion Pole has been done and I will no longer be counting any votes.

TBB's count came to an equal 50/50% with Happy and Unhappy scoring at 10.5 votes based on 21 votes.

The poll is still open on Plusnet's Forum and while votes can still be cast I won't be counting them anymore.

Vote's on Plusnet's Forums came in at 74/26% with Happy scoring at 26 and unhappy scoring at 9 based on 35 votes.

Overall 65% said they where happy with Plusnet's service/s while 35% said they weren't.

Thanks for your time

Did the "EXIT" poll give a pre-count answer?

If you fancy it, try doing the same thing in other ISP sections. Otherwise the survey isn't comparable.

Personally, I'm considering Zen, as I used them back in the days of 500K broadband, but after a house move, I found Plusnet's service to be not much different. Now as Plusnet's service seems to be on the wane and the optional extras lessen, I consider alternatives.

If I had a vote I would vote 50/50 anyway. Happy enough up to now, but I don't like what the future seems to hold, and I don't care for their new products and cutting of extras.

Also suggest you try this again a year from now.

But there's only one (lousy) new product? The rest are fine, as products.

The general state of Plusnet is a little concerning, I agree.

I'm considering Zen

Pulse8 also look worth considering if you are paying a premium. Not the established track record of Zen, but most people who have tried seem to talk well of it.

I've emailed Pulse8 twice for quotes and info.... got nothing back...

I've just realised that I never actually told anyone what this opinion poll was for,

The Purpose of this poll was to get an idea of what people of a a similar technical mind thought of the service/s Plusnet was providing...

Some have said it's been a waste of time but I can assure you It hasn't been for me...

I'm not sure what people thought it was going to be used for and the impression was that people thought I was trying to launch and an attack of some sort on Plusnet,

This however is not the case and it was just for my own curiosity to see if other where seeing the same issues of myself and also was useful to gain some information about issues such as line speeds and BQM's, products and even locations which most of you have in your signatures or on your profiles.

(This is also of use to other's on the forum who might be interested in any views on Plusnet, specially more recent ones)

I thank those who participated again for voting and also an extra thanks to those who provided some detailed information too

My tongue-in-cheek post earlier was that the thinkbroadband monthly poll already gives a fair indication.

I accept the point you just made about people of a similar technical mind. I hadn't thought of that. The tbb one will probably include some less technical ones - but we can't be sure. Have you ever looked at this list at various times of day? An interesting list in its own right - in the last 10 minutes four times as many Anons active than registered people.

From the consistency of that there seem to be a fair number that are likely to be technically interested, but who choose just to browse and think. It's not possible that most of the Anons are one-offs. Most must be regulars.

I do disagree very strongly though with your even split between "Happy" and "Not Happy" of the "Happy with worries about the future". It could be argued that the first and third are happy. I would accept a weighted split, but not nearer equality than 70/30 for Happy.

My reasoning there is that your "Happy" and "Happy with worries about the future" wasn't pre-defined and known to the polled. That definition, or the knowledge you would simply split that last category 50/50, could have altered the original votes. You would have got a more definitive split.

Edited by RobertoS (Tue 23-Jun-15 22:05:41)