I hadn't defined a vote counting system at first, it was supposed to be just yes and no but many started posting they where happy but.... the output I gave does say Happy & Unhappy

But I'm not going to of course defend the perfectness of my vote counting system as it surely does have flaws I just didn't want to many categories at the end.

But as I did when informing of the counts I did list different categories before giving me final decided count & I do still refer to many people being happy but have had issues or fear for the future..

Your point on this is not disagreed with, thats for sure!

who choose just to browse and think

Unlike one or two on this forum, who sadly appear to not think and post. (excuse my grammar)

In reply to a post by StephenTodd:

who choose just to browse and think

Unlike one or two on this forum, who sadly appear to not think and post. (excuse my grammar)

You quoted RobertoS's post... so not sure if you might of replied to wrong person!

so not sure if you might of replied to wrong person!

You are right, so used to flat threads that I forgot to reply to the right post.
The comment was general in any case; relating to Roberto's comment, but not referring to either you or Roberto but some rather irritating frequent (ab)users of the forums.

Well I have concluded today, plusnet still has the same DNA as old.

Censorship and selling a unlimited service they cannot keep up with,

Given today they closed a very important thread without much of a reason, it shows the disrespect given to their paying customers with issues.

Massive packet loss last night, my double post on plusnet's forums evident of that, as I was struggling to even get basic webpages to load, not a single comment from plusnet in the past couple of weeks. Only threats from forum moderators to close the thread.

So what can we conclude about the direction plusnet is going?

2015 network performance significantly worse than 2014.
Rolling out BNG gateways which to this day are still not stable dumping users on a regular basis.
A call centre that remains overwhlemed, and against customer feedback they dropping support tickets.
A live chat service that has people still waiting in a queue.
Customers having to chase up not honoured cashback deals.

Yes, I have no trouble finding that, thanks anyway.

Now how many moves is it from there to find their customer service number, and why isn't it right there on the front page?

I make it at least two hops, and the reason I didn't initially see the number is it's off the bottom of the screen on my laptop display, so all I see is the button marked "call us", which when I press it, does nothing.

Then if I do realise and scroll down, the number directly under the "call us" bit is for cancellations only. For some unknown reason, the actual CS number is on the LHS, under the bit that says "chat to us online".

So just poor design. The main CS number should be prominently visible as soon as you visit the portal. You shouldn't have to hunt around for it, and it shouldn't be off the bottom of the screen, on the default page view, so you only find it by scrolling.

It's almost as if they'd like you not to see the CS number. Hmmm. Couldn't be the case, could it?

I should like to retract my retraction.

As per recent post by Mr. Saffron, it appears support will no longer be 24x7.

So an innocent mistake on my part seems to have had more than a grain of truth to it. Consider my moan reinstated.

Very satisfied - phone call times are age-reducingly long - however, I use the online chat as much as possible instead - it should be noted that all the times I have contacted them, have been over problems that don't actually exist...

Performance-wise, everything is okay. I use my own BT Hub 5 router, which works fine.