Yes thats what i saw... Thanks

In reply to a post by ZenUserJP:

In reply to a post by ChrisAO:

In reply to a post by Chrysalis:

... nested quotes trimmed ...

exactly, its not as if there is a full crew on the ngiht shift.

When I worked for a call centre, in a room which had 140 people in the day there was just 3 people at night.

Quite right. When I last asked, a little while ago now, there were only two staff handling customer calls at night. These staff were also doing other tasks in between handling the calls. I somehow doubt that the number of staff dealing with calls at night has increased. When you look at Plusnet's own statistics, call volumes would not justify an increase in staff taking calls. BUT Plusnet need to answer this question -

Business Support is there 24/7 now, and as Plusnet's "case" for this reduction in hours for Residential customers is no doubt that so few people call, why can't the Business Support handle any Residential customers but in a lower priority queue?

There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top!

Thanks for confirming.

In reply to a post by AndyHCZ:

I cannot for one second believe there were just two staff members covering 850,000 customers at night in Leeds and Sheffield recently though. They were recruiting fixed term staff last year for the night shift.

If this is correct though, it cannot be a cost cutting exercise unless you really expect them to care about saving £30-35k in salaries.

Well wrong again AndyHCZ It just goes to prove your speculation was completely wrong. Why on earth would you possibly imagine that for the very low call volume overnight that more than a couple of staff would be needed. There will no doubt be staff on call in the event of an emergency problem. As jelv said earlier you are living in cloud cuckoo land.
See the reply by ZenUserJP in case you missed it
There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top

So the suggestion

Business Support is there 24/7 now, and as Plusnet's "case" for this reduction in hours for Residential customers is no doubt that so few people call, why can't the Business Support handle any Residential customers but in a lower priority queue?

is a perfectly viable idea. Why do you continue to undermine it and detract from it with your posts?

In reply to a post by ZenUserJP:

There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top!

So, which team were you at Plusnet? I was there around 2012 to 2015.

Perhaps you should be clearer what you write:

When I last asked, a little while ago now, there were only two staff handling customer calls at night.

Who exactly did you ask?

In reply to a post by azrael316:

In reply to a post by ZenUserJP:

There were 2 until 2013 when there were 4 and then 2 again. I know this because I used to be one of the 2 because no one else in my team wanted to do it. So I often did 2-3 rows of nights at once - at £100 per 4 shifts on top!

So, which team were you at Plusnet? I was there around 2012 to 2015.

Can you possibly confirm the number of staff handling Residential CSC calls during the night as well?

He's already done it here.

In reply to a post by azrael316:

I can see why it is being done.

The 6:30 shift was a favorite of mine, probably 2-3 calls in that first hour, a nice start to the day.

At the other end, after about 10:30 it used to drop right off, and after 11:30 totally dead.

The "Nightshift" comprised of 3 to 4 people..

The same, those 4 staff answered all calls.

Plusnet tops broadband and home phone customer service charts - article from uSwitch

Interesting

In reply to a post by AndyHCZ:

Perhaps you should be clearer what you write:

When I last asked, a little while ago now, there were only two staff handling customer calls at night.

Who exactly did you ask?

Not only in light of ZenUserJP and azrael316's responses, is your remark irrelevant, the "clarity" or otherwise of what I said has nothing to do with your incorrect speculation.
I see from some other of your posts you seem to delight in asking for lots of personal information to be posted in a public forum. As if I'm going to tell you who I asked!
"The person I was chatting to at CSC" is the answer, and that's all I intend to say.