there is nothing vague about it, it is a detrimental change, of course plusnet would argue against it if someone used it to get out of contract penalty free.

In reply to a post by MrSaffron:

That is why I've already updating listings with new times since for some the night time support was useful if that was when they mostly used the line.

Night time support is handy for line testing issues. One can't exactly test a line during peak hours, so now one will have to test at night, then phone next day, then test the next night and so on. In the past I would line test with someone on the phone.

One more reason...

Edited by camieabz (Thu 25-Jun-15 00:08:34)

What are you expecting from your complaint?

OFCOM will never view this as a 'material detriment' to Plusnet users under General Condition 9.6, as Plusnet are not modifying the contractual conditions.

There was a clarification of GC 9.6 when mobile phone operators began applying price hikes 'in line with inflation'.

I see Plusnet's legal expert is on the case!

-- removed

Edited by deleted (Thu 25-Jun-15 11:45:01)

If you don't agree with an opinion say so, do NOT attack the person.

That was NOT an attack Andrew, it might have been a tongue in cheek comment, but as it so happens he's probably right. I certainly did not say I disagreed with it. Thanks for the accusation.

First word in my post IF

We can only judge posts based on the words used, so any implied joke that would be obvious if said face to face may not be obvious when its read online.

A warning may see OTT for such a mild thing, but there is a tendency for these things to escalate quickly.

Edited by MrSaffron (Thu 25-Jun-15 11:28:12)

If you feel someone is trolling best to not mention in public but raise the issue in private or email so that escalation can be avoided.