Maybe there will be more CS staff personing (being PC) the phones during the new hours.

At least give them a chance.

I am at a loss too why would anyone take that comment seriously and think it was trolling. At a complete loss, I should add. Welcome to the forums.

Why? Because many other tit for tat spats start off with comments like that and better to nip in the bud and let people debate the issue rather than having a go at each other.

I understand that you had to react following the accusation by AndyHCZ, but would have expected a more measured response though.

I am mostly disappointed that the accusation was levelled in the first place and in the way it was. I read it before it was deleted. Totally unwarranted, in my opinion.

As MrS said, those kind of "jibes" can escalate quickly into spats which we have seen quite a lot of recently, so prudence is probably required here.

In reply to a post by AndyHCZ:

What are you expecting from your complaint?

Probably something similar to what one making a complaint would expect really! :

If out of hours support is vital, would it be possible to change to Business Broadband. To be honest I have never seen the need to call outside of 9am - 5pm times, not that desperate or reliant.

I can see why it is being done.

The 6:30 shift was a favorite of mine, probably 2-3 calls in that first hour, a nice start to the day.

At the other end, after about 10:30 it used to drop right off, and after 11:30 totally dead.

The "Nightshift" comprised of 3 to 4 people..

How long ago though? They've picked up a quarter of a million customers since I joined in February 2012.

January this year..

I joined them in 2012, so there for all the major changes recently.