PLUSNET DEAD?

Has PlusNet ceased? My broadband is off, their online chat is off, their technical support lines dead tone, their customer service sales line diverting to a mailbox. Doesn't look good.

Edited by deleted (Thu 10-Sep-15 09:14:39)

Yep, I'm down too. Just restarting the router in case it makes any difference. No service status email received.

Edit: yes, restarting the router fixed it.
Further edit: http://community.plus.net/forum/index.php/topic,1436...

Edited by kasg (Thu 10-Sep-15 09:04:13)

https://community.plus.net/forum/index.php/topic,143...

Hopefully some useful updates will be posted here

Yes, that's the same thread I posted. Seems to be back now. To be fair, this is the first outage I have had for many, many months.

Edit: well OK, the Plusnet website isn't up yet, but I'm less concerned with that than my ability to connect.

Edited by kasg (Thu 10-Sep-15 09:26:31)

In reply to a post by kasg:

To be fair, this is the first outage I have had for many, many months.

To be fair the broadband outage is new, but the customer service lines and communication channels seem to keep going down periodically over last few months with it getting worse recently...

In reply to a post by mlmclaren:

To be fair the broadband outage is new, but the customer service lines and communication channels seem to keep going down periodically over last few months with it getting worse recently...

But as the service has been so reliable, I haven't needed them!

Well with the amount of money they lose week in week out with their free customer deals with cashback it's not surprising they keep going down. How they are still going baffles me even with BT behind them.

And then the people who take these deals are not happy with the service they get (I am not referring to you in that comment - just in general)

I am glad I am not with nor would ever be with this outfit.

Comments like this never help..

http://community.plus.net/forum/index.php?topic=1436...

I bet he is on residential as well.

Edited by deleted (Thu 10-Sep-15 09:38:48)

We had trouble earlier (downloading papers for breakfast), but it is all up and connected again now. Modem remained connected the whole time, (system up time 13 days 15 hours 18 minutes). Member Centre still down.

In reply to a post by kasg:

In reply to a post by mlmclaren:

To be fair the broadband outage is new, but the customer service lines and communication channels seem to keep going down periodically over last few months with it getting worse recently...

But as the service has been so reliable, I haven't needed them!

Well you did now!

An ISP should be judged on how it does when you need them, not when you don't - so score for PN would be a 0/10 right now by the sounds of it.

In reply to a post by ZenUserJP:

Well you did now!

Actually I didn't. I checked here on my mobile phone and saw the post in the Community forum, which was still up.