Another Plusnet dirty trick

A new one seen today:

In reference to community.plus.net/forum/index.php/topic,144160.0:

Signed up for 13.5Mbit upload, only getting 2Mbit.

My deal as in the members login (as of 23/9/15 when it went live)

THIS IS YOUR CURRENT BROADBAND PACKAGE

Unlimited Fibre (Without Phone)£17.49
per month
Unlimited Usage Allowance
40Mb download speed (estimated)
13.9Mb upload speed (estimated)
You've 17 months left of your 18 contract

On 7 Sept 2015 I decided to upgrade my Plusnet ADSL to fibre broadband. I am particularly interested in the improved upload speed as sometimes I need to upload very large files for work. So, I logged into "MyAccount" selected "change product" and was presented with the options - I went for the unlimited fibre package, this showed my estimated download speed as 40M and upload of 13.5M (These were the figures shown when I logged into my account) so I clicked to order this. It was installed on the 23 Sept 2015, and the BT engineer said download would be 40 and upload 2Mbit. He said that normally the upload for my line would be around 10M.. So I logged into my plusnet account where it states that upload estimate is 13.5M. (as of 23/9/2015)
I'm not at all happy with this situation, the upload speed is nowhere near the estimate shown in my account on line. I have rung customer services, but it is clear they don't accept that the upload speed advertised in the members login is 13.5. They say they cant access my members account and refuse to do anything other than put me through to the cancellations department. I don't want to cancel, I want what I signed up for, and indeed the speeds shown in the members login.
Any one else had this problem?

Edited by jelv (Thu 24-Sep-15 15:14:43)

Doesnt sound terribly truthful. Who is the person phoning who "cant access their accounts" ? Doesnt sound like PlusNet...

BT suggest the upload is 10Mb and the estimate is 13.5M (I presume it should be Mb) or does he mean Kb ?If its the former, then there is no reason to complain!

The main problem is there is a lack of sentance structure and general coherence to make it understandable.

The complaint is that Plusnet have put him on the 40/2 product so when the BT Engineer says that the line is capable of about 10Mb/s upstream and the Plusnet product is 2Mb/s upstream this creates the problem as seen by the customer

Plusnet really arent doing themselves any favour on this, are they,
Why they don't sell the 40/10 product instead of copycatting TT i'll never grasp, f***ing idiots to put it mildly

I have absolutely no idea - really stupid isn't it

It saves them 60p per month per line provisioning on 40/2 over 40/10.

That 40/20 product they sold cheaply for a while, paying Openreach for 80/20, has to be paid for somehow.

Edited by deleted (Thu 24-Sep-15 23:52:05)

and subsidising discounted - free broadband and cashback offers too...

In reply to a post by mlmclaren:

and subsidising discounted - free broadband and cashback offers too...

hence why they are a sinking ship.. and have been for years just now the leaks are starting to spring

Another user tricked in to a downgrade to 40/2: http://community.plus.net/forum/index.php/topic,1405...

And it's been going on far too long for anyone to attribute it to newbie support badly trained. It has to be a deliberate policy.

I suspected that and the moral aspects of it contributed to my leaving.

At the moment Plusnet senior management stinks. I just feel sorry for the huge number of their staff that know this. Swapping employer in this field is not something to be lightly undertaken.