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hk11
(fountain of knowledge) Mon 07-Dec-15 05:17:42

Phone line with Plusnet, but still no broadband :(

[link to this post]

Having been told my broadband wouldn't work with Plusnet until my phone line was with them: no explaination as to why, but hey, I'm only a customer.

Just received an email to say phone line is now with them, but still no broadband.

Any bright ideas as to what I can do to get this sorted please? Latest response to a ticket, opened on 1 Dec. on the subject, is from a rep closing it and referring me to a ticket on router p&p. [sigh]

Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

MrSaffron
(staff) Mon 07-Dec-15 09:47:46

Re: Phone line with Plusnet, but still no broadband :(

[re: hk11] [link to this post]

Did you receive the 'are you sure you want to move letter' from your previous voice and broadband provider(s) nothing is meant to happen if its been done as a migration for 10 days

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

RobertoS
(elder) Mon 07-Dec-15 11:16:08

Re: Phone line with Plusnet, but still no broadband :(

[re: hk11] [link to this post]

Does your order list in your Member Centre show a broadband order?

This is what I kept warning about. With luck it is just that CS need to activate the broadband part of your account. Possibly Openreach haven't notified them yet.

_{^{The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.}}
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM

deleted
(deleted) Mon 07-Dec-15 11:53:53

Re: Phone line with Plusnet, but still no broadband :(

[re: hk11] [link to this post]

I noticed Bob Pullen posting in Kitz a couple of hours ago so they are around. The probably don't post here when their business is under pressure as they know they will have the rise taken out of them relentlessly.

hk11
(fountain of knowledge) Mon 07-Dec-15 15:13:00

Re: Phone line with Plusnet, but still no broadband :(

[re: RobertoS] [link to this post]

http://community.plus.net/forum/index.php?topic=1464...

All connected now, thanks.

Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

deleted
(deleted) Mon 07-Dec-15 15:17:17

Re: Phone line with Plusnet, but still no broadband :(

[re: hk11] [link to this post]

Good.

Would you recommend Plusnet to other people?

hk11
(fountain of knowledge) Mon 07-Dec-15 15:17:40

Re: Phone line with Plusnet, but still no broadband :(

[re: MrSaffron] [link to this post]

Had a letter from Plusnet, but nothing from EE.

hk11
(fountain of knowledge) Mon 07-Dec-15 15:18:53

Re: Phone line with Plusnet, but still no broadband :(

[re: deleted] [link to this post]

I think they have enough keeping up with the posts on their own forums. wink

hk11
(fountain of knowledge) Mon 07-Dec-15 16:36:19

Re: Phone line with Plusnet, but still no broadband :(

[re: deleted] [link to this post]

I wouldn't go that far, but I wouldn't dismiss them if you had a selection. wink

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