Plusnet Fibre EXTRA - Speed dropped

I've been on Plusnet Fibre Extra for a few weeks now having upgraded from the Basic package and i've had the same speeds and its never changed which have been 73, 74 and 75mb phoned them up today 40 minutes until I got answered to find out system were down but he said my IP Profile just needs changing and the guy would call me back, Never got a call back, so phoned again later on today and was on waiting for 1 hour 3 minutes until someone answered, he said my line is 66 - 70mb and the ip doesn't need changing as Fibre works differently well im not too happy about it and here are my Results that I did use to have:

http://www.speedtest.net/my-result/4903477999

http://www.speedtest.net/my-result/4910595409

http://www.speedtest.net/my-result/4910595409

http://www.speedtest.net/my-result/4907510529

So why have I dropped to this now? I'm not really happy to be honest with ya 50.27mb
http://www.speedtest.net/my-result/4924333532

http://www.speedtest.net/my-result/4924338309

There must be a fault, my speed wouldn't just drop like that?
Some people you get to LISTEN to everything and do there up most to Help, but most of em at Plusnet are a set of Monkey's don't have a clue!

Edited by deleted (Thu 17-Dec-15 21:18:06)

Have you actually done the basic checks
BT speedtest - further diagnostics to get the IP profile http://speedtest.btwholesale.com/ and here to get the Plusnet mirror of it https://portal.plus.net/my.html?action=data_transfer...

BT's test results says:

Download speedachieved during the test was - 63.53 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-70.07 Mbps .
Additional Information:
IP Profile for your line is - 70.07 Mbps

Upload speed achieved during the test was - 2.95Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Plusnet Mirror says:
Phone exchange:
SHEFFIELD
Estimated line speed:
80Mb (This may vary between 66.1Mb and 80Mb) - Checked on 2015-12-17 09:19:02
Current line speed:
74.2 Mb

Plusnet said i would get around 53 Meg but i got got 64 Meg ( Brand New Cabinet ) from day one, then nearly 10 days later speed dropped to 54 Meg.
I was still in my cooling off period ( 14 Days ) so i rang plusnet and they dropped the speed down to a 38/10 product.
I get the Full 38 Meg download speed also my Estimated line speed was higher and that changed too.

Now looking to see if Plusnet will start the 55/10 in jan 2016

Edited by deleted (Fri 18-Dec-15 00:35:16)

Hope they can for you, I really hope they can fix me too, my speed is ok but its up and down all time, its not stable enough for some reason

In reply to a post by Mapoo:

BT's test results says:

IP Profile for your line is - 70.07 Mbps

This is one of the main indicators that we want to get out of a BT speedtest - the IP Profile value.

It tells you that your sync speed is now roughly 72Mbps.

When you were getting speedtest.net results of around 75Mbps, you *probably* had an IP Profile of around 77Mbps, and a sync speed of around 80Mbps.

Why has your sync speed dropped? That is hard to tell, but people can offer advice if you post your router statistics.

However, you need to be aware that FTTC isn't like ADSL - your speed can drop over time, with a primary cause being crosstalk from other FTTC subscribers. As FTTC takeup increases, those extra subscribers interfere with your line, and your speed drops.

It is the primary reason that you are given a speed range. Your range appears to be 66-80Mbps; the lower end of the range is designed to take account of most of this crosstalk. Thus you can expect that your speed *could* drop that far - without BT taking any action to fix things. If your sync speed could drop to 66Mbps, you could probably expect speedtest.net results to drop to just over 60Mbps.

Other reasons are possible - including line faults that BT will attempt to fix. But be prepared for it to really be just crosstalk, and set expectations appropriately.

The interesting bit about those results is that the Plusnet profile is higher than the IP profile indicating that the IP profile has dropped from just over 74.2 to 70.07 recently which as others have suggested may just be down to cross talk

>However, you need to be aware that FTTC isn't like ADSL - your speed can drop over time, with a primary >cause being crosstalk from other FTTC subscribers. As FTTC takeup increases, those extra subscribers >interfere with your line, and your speed drops.

Indeed, when I first got FTTC after it was made available I was getting 54Mb/s but that has slowly degraded to about 43Mb/s. Upload remained stable at about 8-9Mb/s.

Well Plusnet have raised it as a Fault to the Fault team, so hopefully something works out! cuz ill just be on at em all time lol

Been there, done that with Plusnet. Indeed your profile seems to mirror mine a lot. I too raised a fault but nowt became of it. They would only look at mine if it dropped below 64mb. If your speed drops below 80% they might look at it but don't raise your hopes too high. I started off high (over 70mb) but as more and more people have signed up for fibre, speeds have tailed off. Not that I'm complaining. 65mb compared to the estate universal speed of 1.4mb is a big difference. Hence the big sign up by most here and no doubt more cross talk. I just use it as is.

As for sudden tail offs i.e down to 54mb or lower, I put that down to congestion.

Edited by 69bertie (Sat 19-Dec-15 13:09:14)