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I've been upgraded to 40 Mbps fibre from ADSL today and am using the Plusnet Hub One.
The router gives stats thus d/l 39.06, u/l 1.95
Plusnet's website shows current linespeed 37, estimated linespeed 40 (this may vary between 21 and 21)
BT speedtest, though, gives d/l 23.01, u/l 1.82, ping 35.75. www.speedtest.net gives similar results.
I've tried rebooting the router, but no change.
Could anyone explain. please why I'm only getting just over half of what appears to be the speed coming to the modem?
PS I've also asked for advice on the Plusnet community forum
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Try using the speedtest on the ThinkBroadband homepage and link to it here - it gives more info than most other tests and the graph can tell an awful lot.
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Are you connected to the router with an ethernet cable or using wireless?
plusnet unlimited fibre 80/20 since 2 Jun 14 / Sync 6th Nov: 58,280/10,784 kbps with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Flash Speedtest - HTML Speedtest
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Register (or login) on our website and you will not see this ad.
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I'm using a cable to connect, not wifi.
Here are the Thinkbroadband results
http://www.thinkbroadband.com/speedtest/results.html...
http://www.thinkbroadband.com/speedtest/button/14527...
Edited by deleted (Wed 13-Jan-16 16:57:22)
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I'm on the older 40/20 service. Connection (sync speeds) near enough 80/20 but throughput throttled to 40/20 by PN.
Different PCs give different results for download throughput. This is all on wired connections. Some show around 37Mb/s as expected, others show 20 to 27. Upload is always in the 18 to 19Mb/s range as expected. All results using the TBB speed tester. Other speed testers (can't remember which) have given 37 download on the "slow" PCs.
I started a thread about this a while back. Not sure we ever reached a definite conclusiion as to why this should be.
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OK, doesn't look like contention then.
Can you post the full stats from your router (ie at least SNR, Attenuation and Link Speed).
Something is holding it back. Also, do you have any other devices you can test from?
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Router DSL line status
Downstream: 39.06 Mbps
Upstream: 1.952 Mbps
Router log
PPPoE is up -​ Down Rate=39993Kbps, Up Rate=1999Kbps; SNR Margin Down=30.9dB, Up=31.5dB
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Solved! Thank you all for your help.
I contacted Plusnet finally, having established that there was nothing wrong at my end. It turned out to be Plusnet's mistake - they had set a maximum speed on my line of 21 Mbps based on some out-of-date information. I'm now getting 37 Mbps.
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What a pretty very poor by plusnet. Why they should fix fibre up to 38Meg (set at 38) and up to 76Meg (set at 76) as I don't understand why they set (21) for up to 21Meg on any fibre order or upgrade!
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Every chance it was the Current Line Speed, based on an out of date Delta Report. Often happens when people move to FTTC from ADSL and there is a Delta Report which hasn't been applied to the Current Line Speed until after the conversion, kicking the speed back down to the old ADSL speed again.
Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet on FTTC since 28/05/2014 and loving it... I'm not saying who I work for. Any opinions expressed here are my own.
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Plusnet should scrapped this stupid current line speed and delta report. useless. It's never work for a long while! Nothing was fixed!
Edited by adslmax (Thu 14-Jan-16 22:52:21)
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The following page in the Member Centre will show you what yours is.
Member Centre Data Transfer Speed
It used to be a link in Member Centre, but they took it away, it's squirreled away now in the support pages somewhere.
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I upgraded from adsl to fibre ( 40/2) on 5th Jan using Hub One.
Router settings and all speedtests have been as I expected.
36.1 Mbps Down and 1.85 Mbps Up TBB using wi-fi
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40/2 are pretty very poor for superfast fibre. Plusnet should have 40/10 and 80/20. Why cowboy copy from talktalk 40/2 the lower budget!
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This is just to push folks onto the more expensive package, just the same as bT puch folks onto anytime calls via expensive call and call connection charges. 2Mbps upload a waste of money if you already have a decent ADSL2+ speed - Changed yout view of Plusnet again Max ?
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This is just to push folks onto the more expensive package .... I don't think so, as if the Impacted estimate is below 40Mbps they won't let you have 80/20 anyway. So the percentage they could upgrade to 80/20 from 40/2 is quite low, and I think the main upgrade driver is the downstream anyway.
Only those who opt for 40/2 not realising it isn't 40/10 and who are moving to FTTC specifically for fast upload would be interested. Or leaving to a 40/10.
What it does open up of course is the new 55/10 Openreach product which became available to order (from OR) today. That would fit with your theory. It isn't yet in Plusnet's price list.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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Plusnet will not addition 55/10 they aren't interesting! Only stick with current three products 17/1 ADSL2+ 38/2 Value Fibre and 76/20 superfast fibre
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Would you take a bet on that max? Say £5000 that they don't have 55/10 within 18 months?
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
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They will add it but probably next year!
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As most of my usage is streaming demand services, with very little uploading, I'm more than happy with package I purchased.
Had the price been higher, to give increased speeds, I wouldn't have bothered even though I could easily afford to pay more.
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