Plusnet cease fee for migrations to MPF or SMPF

Plusnet's website states:

In reference to www.plus.net/support/customer_service/billing/cessation_charges.sht...:

4. When do cessation charges apply?

The charge can apply to any customer who has a broadband cease placed on their line.

Generally, the main reasons for broadband ceases are:

A broadband account is cancelled (without switching providers)
Switching to a service that is not supplied via the BT Wholesale network
The telephone line used to provide broadband is cut off

Does that mean Plusnet can charge a cease fee to customers leaving the BT Wholesale network for an MPF or SMPF provider (e.g. TalkTalk or Sky)?

Surely it ought to say "... by the Openreach network"?

So would apply if moving to VM but not to LLU or another GEA ISP.

In reply to a post by RobertoS:

Surely it ought to say "... by the Openreach network"?

So would apply if moving to VM but not to LLU or another GEA ISP.

I agree. If it said "Switching to a service that is not supplied via the Openreach network" then that would make perfect sense.

As it stands though, the wording does give them the right to charge for migrations to MPF or SMPF.

I can help bit http://community.plus.net/forum/index.php/topic,1406...

The cease fee is related to the type of order the gaining provider places and is directly related to whether we get charged a wholesale cease fee or not. If the gaining provider places the orders and the cease code is W or P then they are the ones we charge for.

and this post explains where the cease fee comes from http://community.plus.net/forum/index.php/topic,1406...

Edited by deleted (Tue 26-Jan-16 18:03:12)

Thats's so Jim, and I think has been for ages.

But given the new "seamless to the customer" migration rules it seems even odder these days that they could be possibly be charged depending on how the gaining provider carries out the move.

The normal punter could not be expected to know or understand that, and even those of us who do would be hard pushed to make our gaining ISP adopt the non-chargeable path.

Agreed and there have been a couple of cases where the cease fee was charged on a migration to Sky and they coughed up the cost

In reply to a post by Oldjim:

Agreed and there have been a couple of cases where the cease fee was charged on a migration to Sky and they coughed up the cost

I find it interesting that a third-party ISP is even able place a cease order on a line not currently under their control, I would have thought they should only be allowed to place a migration order.

So would I but it happened here http://community.plus.net/forum/index.php/topic,1471...

Edited by deleted (Tue 26-Jan-16 18:51:45)

In reply to a post by Oldjim:

So would I but it happened here http://community.plus.net/forum/index.php/topic,1471...

We only have Plusnet's version of events there. I can't imagine any scenario where Sky would choose to migrate using a cease order instead of a migrate order.

If it happened to me I would take it to the Ombudsman who, I'm sure, would side with the customer and not let them pay for the (supposed) mistakes of the gaining provider.

Not really
The clue is in the opening post

and got a new phone number (wasn't given any choice).

This would not happen on a migration