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Elder son has just gone from Plusnet ADSL to Plusnet fibre, he's only a hundred metres or so from the cab so potentially going to get close to max. speed.
I asked him what speed he was getting, he replied "around 3Mbps download, and 1.5-2Mbps upload" (using the TBB speed tester and over wWiFi). I gently suggested that was appalling, and not worth the fibre premium, assuming he was actually using fibre - though upload speeds suggest he was.
I suggested he rerun using ethernet to eliminate WiFi issues. He also rang Plusnet late this afternoon, got through almost immediately. The Plusnet rep. looked at his line (or whatever) and "changed a few settings", he was told to wait 20-30 minutes and see if things were better.
He's now getting, via ethernet, 35Mbps+ download, 1.8Mbps upload. Clearly much better. I've asked him to try WiFi speed test for comparison.
Assuming it was a Plusnet setting issues, any idea what that might have been?
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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the current line speed -this is a mirror of the BT IP Profile - https://portal.plus.net/my.html?action=data_transfer...
It is likely the ADSL profile hadn't been updated
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Would that have happened naturally in due course or is it that it sometimes gets stuck at the old setting?
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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It should have happened naturally but it's not unheard of for it to get stuck.
Kevin
plusnet Unlimited Fibre - sync 66999/19999 at approx 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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the current line speed -this is a mirror of the BT IP Profile - https://portal.plus.net/my.html?action=data_transfer...
It is likely the ADSL profile hadn't been updated Yeah a distorted one too
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I went from ADSL to fibre on Plusnet - for a week I was getting 2 Mbs down (same as I was on ADSL) and 18 Mbs up - but they seem to totally mess up my order so I had to chase a couple of times, to get it all sorted (at least I wasn't charged fibre costs during that period)
Ken
Nostalgia is memory with the pain removed
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To correct my mistake in the OP, he used on-line chat to talk to Plusnet rather than phoning them.
The outcome was what mattered though.
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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Is it a problem peculiar to Plusnet or do other ISPs have the same or similar problems?
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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Is it a problem peculiar to Plusnet or do other ISPs have the same or similar problems?
I think it is due to the way Plusnet rate limit to line speed rather than just accept what BT is allowing through - I guess it stops systems suddenly allowing higher data rates for a period and dropping back later
Ken
Nostalgia is memory with the pain removed
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Zen and AAISP do the same. I don't know about others.
The purpose is to achieve exactly what you say they should do - prevent their routers passing data to the BT Wholesale or Openreach MSAN/DSLAM at the rate received from the remote server. If they let stuff through at full whack then there could be huge packet dropping at the relevant MSAN/DSLAM if it arrives there at above the IP Profile.
Prevention of this on FTTC is a requirement stated in SIN 498. I assume BT Wholesale specify the same somewhere for ADSLx.
Regarding the OP's problem, the Plusnet Current line Speed is only updated two or three times a day anyway, so there is often a delay of a few hours for it to reflect the IP Profile. That may or may not have been a factor here - I don't think we know the time span between the upgrade and the OP.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
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Regarding the OP's problem, the Plusnet Current line Speed is only updated two or three times a day anyway, so there is often a delay of a few hours for it to reflect the IP Profile. That may or may not have been a factor here - I don't think we know the time span between the upgrade and the OP. I've now found that he'd been on fibre for about 2 weeks, so clearly it wasn't awaiting a thrice-daily update.
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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What happens is that it is only updated when an automatically generated delta report is received and unless a sync speed change happens it isn't generated so you can be stuck with a spurious value
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So basically then I presume the Plusnet rep had to force a sync speed change that caused it to update.
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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That probably rules it out, but not certainly. As has been said, updates do sometimes fail, but once it does fail there is no further check until the next re-sync. The report Plusnet get is changes to IP Profile since the previous report, so any particular line only gets one chance.
It will be the Current line speed that CS corrected though.
The user-driven check is to check the IP Profile using the further diagnostics of the BT Wholesale Performance Test and compare it with the Current line speed.
In the case of the upgrade from ADSLx to FTTC I would have thought Plusnet would have reset it automatically to the default at the time (maximum) and wait for the report to lower it if necessary. It certainly shouldn't have happened.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
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Not necessarily. Plusnet CS have direct access to setting the Current Line Speed.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
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Fair enough, either way he's much happier 
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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They normally do but sometimes a delta report arrives after that related to the old ADSL connection and that overrides it
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Thanks for all the tech. stuff, useful to know.
From my son's POV the important thing is that, despite the initial hiccup, he's now up and running on a good fibre connection
If I could get that sort of speed over fibre I'd be sorely tempted, but all BT will quote for me (distance from cab being the issue) is 15-22Mb estimated download speed, 13Mb minimum guaranteed speed (+/- 1-2Mb of course). Seeing as I get around 7-8Mb on ADSL I can't really justify, to myself, the extra cost of fibre.
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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You should keep an eye out for the deals. I pay BT only £10 extra for fibre and TalkTalk often do unlimited fibre free (just pay line rental).
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I'm aware of some of the deals. At the moment I could go BT Infinity, I'm with BT for land line, but don't like the month 13+ price and don't want the hassle of seeking a new deal every 12 months.
Ok, maybe I'm lazy, but my present ISP is rock solid, some might say stolid, but the price is ok for me and, to be honest, the speed I get is perfectly adequate for me.
It's just that, sometimes, I feel I ought to be on fibre, though no real reason.
Tony
Happily running Windows 10 on both desktop and laptop
We have more and more laws, and less and less enforcement
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