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Having great difficulty browsing today. many sites not available or loading very slowly.
Anyone else?
Anyone know if its a Plusnet issue or a wider network issue?
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I am with Plusnet and woke up today to slow speeds and dns issues! The thinkbroadband speed test says I have 0.7mb connection, BT speedtest says 76mb.
Websites are timing out on me or not loading at all. I am using a vpn at the moment just to be able to access bbc weather and other sites. BBc weather won't load for me if I just use plusnet.
I turned the router off for 30mins and logged back in but no difference.
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Glad it is not just me then, i thought it was my router playing up again
Adrian
Desktop machine now powered by windows 8.1 pro 64bit, no dreaded metro, laptop by Linux
Plusnet FTTC
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PlusNet service status post this morning...
20/07/2016 @ 09:06
This is an update to the previous post regarding an issue affecting some customers causing them to be unable to access some online sites and services. Unfortunately we're receiving reports this morning of customers having similar problems.
Our engineers are investigating this issue and we'll provide an update later today.
Apologies for any inconvenience this may be causing.
Kind Regards,
Customer Support
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I had same problem. Ironically I rebooted my router TPlink vr900 and it now seems fine maybe just a coincidence. I know BT and Plusnet are having problems as it said here too
http://www.telegraph.co.uk/technology/2016/07/20/bt-...
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I'm having that as well today.
I thought it was a deterioration of an existing problem with a noisy line, but I think that may be a red herring, as some sites are responding fairly normally, others permanently time out.
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Me too.
Some sites are going very slowly or failing totally.
See also: BT Broadband users hit by fault
http://www.bbc.co.uk/news/technology-36844712
Edited by xela (Wed 20-Jul-16 11:08:39)
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Yup - well and truly broken with another side effect which I haven't sorted
Starting Firefox as normal and the process starts but the window doesn't open
Starting in Off Line Mode and then switching to On Line works
Starting with new profile works
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It's one of the burning topics on Radio 5Live at the moment, with people who are with BT or Plusnet messaging in from various parts of the country.
I thought I'd be able to VPN my way out of trouble, but I can't connect to the VPN service. (Edit - I can now, using France(V). My usual Netherlands or UK didn't work)
Edited by deleted (Wed 20-Jul-16 11:21:55)
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Hmmm. Bristol isn't even mentioned anywhere, yet I'm sure I was among those affected - and it's better now.
I switched the router off, and went and did something else for an hour. When I got back, the sites that hadn't been responding at all were back again!
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Hmmm. Bristol isn't even mentioned anywhere, yet I'm sure I was among those affected - and it's better now. Failure at a major internet routing centre in London (TeleCity) which affected broadband and business circuits for some parts of the internet. My TBB BQM could see my home connection but I could not ping my home router from work.
More info here:
http://www.theregister.co.uk/2016/07/20/telecity_pow...
plusnet unlimited fibre 80/20 since 2 Jun 14 / Sync 6th Nov: 58,280/10,784 kbps with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Flash Speedtest - HTML Speedtest
Edited by jchamier (Wed 20-Jul-16 16:45:21)
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Must have been the power failure at the Docklands, pretty much back to normal now.
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No issues for me throughout the day with the snail's pace ADSL up here in my part of the Highlands  
plusnet user
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I recently moved to PlusNet from Idnet and this is the first time for years that I've had issues with accessing the internet. This morning some sites were slow, some were unavailable like the BBC which made using the internet a struggle.
I wondered what negatives I could face after moving from a rock solid ISP and now I've found out. But equally my PlusNet package is cheaper and to be fair I have to take that into account.
The Guardian have a story about it:-
https://www.theguardian.com/technology/2016/jul/20/b...
Edited by Vorlon (Wed 20-Jul-16 22:54:12)
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I still cannot access my work's VPN correctly, getting 25% packet loss 
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Broken again at 8.00 am. Must be a faulty timer socket
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Had this intermittant issue for a month or so see :-
http://forums.thinkbroadband.com/plusnet/t/4488495-s...
Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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Thanks, yes, I'm aware of what happened - yet surprised there was no official recognition in any of the reports that my area was even affected.
Equally sceptical of the 10% claim - that 1 in 10 connection attempts to the site you wanted to reach might fail. For me, it was more like only 1 in 10 attempts worked. Most of the internet was unreachable. A few sites were OK, or slow, but almost OK.
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Equally sceptical of the 10% claim ..... I'm not. My BQM at home shows no issues today at all. Equally, no issues to report at work (in the Midlands) either. I only got to know that there was an internet problem in London via the BBC news which I was reading online. For me it really was a business as normal day. Of course, if I'd been affected I don't think I would have curled up and died. It's technology (something I work with day in day out), and believe me when I say it goes wrong quite often.
Of course, there'll be the usual kick BT and Plusnet rants and should have moved to Zen etc crowd. I feel I get what I pay for from Plusnet. And if it falls over, I get in touch with them to fix it.
What does bother me isn't the fact that it fell over for you but where was the contingency/redundancy plan for when things like this happen. Having everything routing through one building isn't sensible.
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Having everything routing through one building isn't sensible. That's why only 10% of customers were affected.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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I wondered what negatives I could face after moving from a rock solid ISP and now I've found out. But equally my PlusNet package is cheaper and to be fair I have to take that into account. Nah, this week was unusual - and for me no big deal anyway. Just a few sites being sluggish or needing a reload. PN did have some throughput issues for the first half of last year which was bad for some users but didn't interfere much with what I wanted to do.
I was with IDNet for a year prior to coming to PN. I've saved a lot of money not had to worry about usage allowances and the service has been mostly excellent. I don't regret the move at all and I don't think you will. We've lost IPv6 which is technically annoying but has no practical value at the moment anyway.
---
Andrue Cope
Brackley, UK
Edited by Andrue (Fri 22-Jul-16 08:34:43)
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Equally sceptical of the 10% claim - that 1 in 10 connection attempts to the site you wanted to reach might fail. For me, it was more like only 1 in 10 attempts worked. Most of the internet was unreachable. A few sites were OK, or slow, but almost OK. No sounds about right to me. Some sites were sluggish others failed to load first time and need a refresh. Nothing more than a slight annoyance.
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Andrue Cope
Brackley, UK
Edited by Andrue (Fri 22-Jul-16 08:37:29)
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Thanks, yes, I'm aware of what happened - yet surprised there was no official recognition in any of the reports that my area was even affected.
Equally sceptical of the 10% claim - that 1 in 10 connection attempts to the site you wanted to reach might fail. For me, it was more like only 1 in 10 attempts worked. Most of the internet was unreachable. A few sites were OK, or slow, but almost OK.
Perhaps 90% of registered users were not logged on?
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There is some variation in how the 10% is talked about, in some cases it is written to suggest 10% packet loss
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Perhaps 90% of registered users were not logged on?
I did not have any problems at any time.
Kevin
plusnet Unlimited Fibre - sync approx 64000/20000 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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There is some variation in how the 10% is talked about, in some cases it is written to suggest 10% packet loss
The wife works from home; some aspects work via a VPN, others via the external internet. For her, the main VPN worked on Wednesday morning, but her IM capability didn't. Some colleagues found the problem the other way around, some could reach neither, and some saw no issue.
It felt more like routing issues for a subset, rather than throughput issues.
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Well, water under the bridge now, but the specific report jchamier linked to, at the usually reputable Register, originally described the 10% problem not as 10% of users, but 10% of attempts to connect to websites.
As Mr. Saffron pointed out, there seem to be discrepancies in the way that10% was reported. I have no way of knowing what percentage of users were affected, but I know with absolute certainty it was more than 10% of websites for me. It was not a minor nuisance, but rendered the internet almost unusable. I was just about able to post here about it. I couldn't reach Plusnet themselves to check the service status, I couldn't get the BBC News, or sites like downrightnow or downforeveryone, I couldn't get any of the language learning resources I access on a typical day, and so on. I just had to walk off and leave it.
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Did you try a new PPP session to fix things? Or a resync?
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