Time to move on I think

Over the last month my line has gone from
This
To this
Now to this

Plusnet aren't interested at all. No offer to do line checks. No attempt to explain why this has happened. Basically no interest at all.

The difference between your second and third links appears to be only the regular spikes. Plusnet have "always" had those on certain pathways through their gateways. As far as I know nobody has ever reported performance issues due to them.

The large jump between your first two, (I notice the base average latency at the start of the second is already considerably higher than that in the first), is a different question. I suspect the rise you aren't showing will be either interleaving kicking in for some reason or being swapped to the new network. A link to that might give a clue .

If you were on 40/20 the disconnections on your third will almost certainly be Plusnet trying to apply the new profiling to simulate 55/10. As a by-product making things worse wrt latency.

I'm on 80/20. The graphs were to illustrate how the connection has gone downhill over time, from a perfectly acceptable level. I understand latency is the time taken for packets to travel from my router, to Plusnet's servers. I would have thought they might be interested in why my latency has doubled.

I was wrong.

In reply to a post by wingco1:

I'm on 80/20. The graphs were to illustrate how the connection has gone downhill over time, from a perfectly acceptable level. I understand latency is the time taken for packets to travel from my router, to Plusnet's servers. I would have thought they might be interested in why my latency has doubled.

Majority of the latency is caused in the physical copper wire from your router to ether the exchange or the green VDSL cabinet in the street. The green latency graph looks very similar on all three pictures you posted. The spikes look like a Samknows box in use. The red disconnects are more worrying. Your line looks fine, compare to a virgin media user for real problems. My realtime BQM in my sig.

These are problematic BQMs

http://community.virginmedia.com/t5/Speed/post-your-...

http://community.virginmedia.com/t5/Speed/post-your-...

Yours looks good to me. A very slight change which is probably down to a change of usage.

Might be down to exchange uptake.

That puts things into perspective.

Might be down to exchange uptake.

That's true. I used to get the full 75mbps when I first got VDSL with PN. Now get around 50mbps.

Regarding the spikes in the last picture this is something which happens sometimes on FTTC for no obvious reason
I did raise it over at Kitz site and it appears to be just one of those things and not related specifically to Plusnet

See my BQM in my sig, on AAISP. It didn't do it at first when I moved to them.

In reply to a post by RobertoS:

See my BQM in my sig, on AAISP. It didn't do it at first when I moved to them.

Is your AAISP connection via TalkTalk or BT Wholesale, Bob?

Just for you - I just enabled sigs and have now disabled them again
That is exactly what I get although mine is rather messy at present due to Samknows Testing

BT Wholesale, David. Home::1 80/20. Actual sync's 57825/13835kbps @ 600m if anyone with sigs off wants to know . (And, unlike many, I keep my sig up to date).

Often caused by the router Wi-Fi.

In reply to a post by RobertoS:

BT Wholesale, David. Home::1 80/20. Actual sync's 57825/13835kbps @ 600m if anyone with sigs off wants to know . (And, unlike many, I keep my sig up to date).

I was just wondering, because I've never seen anything like that in my BQM. In my case, I'm on Zen's own backhaul, so BT Wholesale are not involved.

My sig is also up to date.

In some cases it appears so. But not in all.

In my case it used to come and go on Plusnet with no change of router, but with some changes of gateway, and wasn't present at the start on AAISP with their router which has been used since joining.

Here we go. Previously it was almost always like the day before. Though there were episodes. Like this.
Goes off right at the end here and back on at the first link in this post.

Clears here and the current episode starts about 1:15 here.

(Sorry if the sequence and commentary are garbled. Bed-time!)

In reply to a post by RobertoS:

(And, unlike many, I keep my sig up to date).

Hence the date in mine

I'm a little curious as to what practical effect this actually has on your use of the connection. If it has little or no effect, that might explain why Plusnet is not particularly interested. FWIW I usually get the "spikes" too - see BQM in sig. We were out all day yesterday so there was no usage, but I do have a Samknows box attached so maybe that's what causes it.

I do not have a samknows box.

In reply to a post by kasg:

I'm a little curious as to what practical effect this actually has on your use of the connection. If it has little or no effect, that might explain why Plusnet is not particularly interested. FWIW I usually get the "spikes" too - see BQM in sig. We were out all day yesterday so there was no usage, but I do have a Samknows box attached so maybe that's what causes it.

My thoughts exactly, but as I have a HH5 connected, no BQM.

I can't imagine that BQM having really much impact if any. It is one of the better ones. Even the dreadful Virginmedia ones generally still work ok with some lag seen during gaming and VOIP.