Loss of FTTC & phone

http://www.thinkbroadband.com/speedtest/results.html...

Was out yesterday, come home, no internet, phone line sounds like it a bonfire. Looking at the HH5 log - plenty of disconnections - it claimed they were from the restart button being pressed, thought router fault as we were all out!. Swapped HH5 back to PN1 and the disconnections continued through the night and reboot.

Looking at the Help desk function just now plus the TBB Speedtest...

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ61301420
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:31:54
6. Data rate: 19999 / 53941
7. Maximum data rate: 32201 / 67539
8. Noise margin: 8.1 / 10.0
9. Line attenuation: 19.4 / 16.7
10. Signal attenuation: 19.4 / 16.9
11. Data sent/received: 46.8 MB / 245.9 MB
12.
13.
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17.
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22.
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

Reporting Sam Knows reported download speed of 0 at midnight Saturday.
Failed DNS hit 100% as did website uploads.

At the mo (third time since 7am) I have internet, still no phone dialling tone and plenty of crackling.
Will be calling PN at 10 - from the mobile

Sounds like problem on your line - possibly water/corrosion

As you have internet - may be worth trying faults.plus.net and seeing if it shows an issue, though the tests don't always detect problems

Thanks Kenneth

Spoke to a helpful chap at PN and he has arranged for an engineer visit next week. Who knows I may get a new line installed... I can dream!

He told me they will sort the line fault which in turn will fix the broadband. 3 days with no phone.

One leg did/HR on your pair between you and the cabinet.

In reply to a post by blfamily:

Spoke to a helpful chap at PN and he has arranged for an engineer visit next week. Who knows I may get a new line installed... I can dream!

With similar issues as you are describing my mum had new line put in, all way back to cabinet I believe, but it had been fixed a couple of times only to reappear, line was only 30 years old

Pole is 15 years old but the copper goes back to GPO days - above the front door there was a GPO 52A connection box which was removed 10 years ago!. Guessing the wiring is 35 years old, maybe older.

You absolutely need to have that lot replaced. When(/if) they arrive, point it out to him in case he hasn't noticed and request it's replaced with modern CW1411 cable and a new NTE5a Master socket (at a location of your choice). Have the tea and biscuits ready!
If you happen to just get a phone call saying they've fixed the problem request they come and look at the state of the drop-wire and say it needs replacing - it's pre-historic - mention that you have the kettle on

In reply to a post by ChrisAO:

You absolutely need to have that lot replaced. When(/if) they arrive, point it out to him in case he hasn't noticed and request it's replaced with modern CW1411 cable and a new NTE5a Master socket (at a location of your choice). Have the tea and biscuits ready!
If you happen to just get a phone call saying they've fixed the problem request they come and look at the state of the drop-wire and say it needs replacing - it's pre-historic - mention that you have the kettle on

I've got a nice OR Mk3 twin faceplate from their last visit a year ago!
Will keep you informed... and get the tea on

The might be on to NTE5C now at that exchange .

If they do fit one of those new NTE5c's then of course you are going to need the Mk4 VDSL plate
Whilst the NTE5c is quite a clever design - you won't rip your internal wiring connections out if you carelessly remove the front plate, and it's tool-less IDC connections of course, I personally think the "curved" VDSL plate makes the whole thing look a bit ugly.
Personally I prefer the 5a and the Mk3 plate.
Is everyone going to rush out and change their sockets and switches to match the new BT style