Mine or yours?

Both. I take it your happy with a substandard connection? This only started for me around August time. Prior to that This was the norm It seems it's not only PN who has this problem. Yet no ISP will give an opinion on the cause or the remedy.

In reply to a post by ukhardy07:

I would die for 15 minute wait times. Have you ever been a BT customer? 1 hour is not unusual once you are transferred.

You were lucky.

I never got through on the phone and web chat just timed out after 3 hours of "we are finding you an agent - please wait" or whatever it said.

In reply to a post by 69bertie:

I have a job that makes phoning CS a total waste of time (start early, finish late

So ring them when you get home, they have been 24/7 for the past 10 years +

In reply to a post by 23Prince:

So ring them when you get home, they have been 24/7 for the past 10 years +

Customer support
_____________________________

0800 432 0200 (from within the UK)
+44 345 140 0200 (from abroad)

7.30am - 10pm, every day

Edited by RobertoS (Mon 24-Oct-16 12:50:05)

It has no practical impact on my usage. It has got slightly worse recently, but looking back I have always had spikes, usually hourly (is that the Samknows box?). It has never been as flat as the example you posted, but my base latency is lower than yours.

I take it as simply when the new CEO took over a few years back he had a brief to maximise profits with everything else second to that.

In reply to a post by georgelnx:

Still a customer as I have no issues (touch wood) and the next best supplier for my needs would cause a monthly increase of 150% in my bill.
However I wouldn't recommend them to anyone in the current state. (Nor have I ever done so)

Oh I would, and have done so. But I advise people of possible issues with new installs and if they have a history of line issues they might want to go elsewhere. But I've been a PN subscriber for over 2.5 years now and despite being out of contract am happy to stay. They had a wobbly period in the first half of '15 but otherwise they've been giving me full speed 24/7. For £23 pcm that's a damn good service.

So yeah, their CS is poor (a lot better if you go via the forum staff) but if, like me, you almost never need to talk to CS the service is good value for money and very effective.

In reply to a post by jelv:

I think you'll see more users you associate with Plusnet moving elsewhere! There is only so long that people will wait on their promises of improvements.

Nah. They aren't having that many problems really. Not as a %ge of their total customer base. Now sure the handling of those with problems can be poor but from a purely business perspective I see no reason to expect hordes of people to leave. FTTC is generally a trouble free technology, a lot more reliable than ADSL. My experience suggests they have plenty of network capacity. There has been an issue recently for some people moved onto their new network but they can always postpone the move if they think people are getting itchy feet.

So PN is not the place to go if you often have to contact CS. But for the other 95% of FTTC customers it's good value and a good service.

In reply to a post by wingco1:

What is your opinion on the latency spikes?

What would they be then?

http://www.thinkbroadband.com/speedtest/results.html...

The spiky x6 is something to do with my browser/flash or laptop. I can't even run the test under Chrome now.

http://www.thinkbroadband.com/ping/share/6f28e1bd2a1...

All's quite on Sunday night

The forums don't seem overly active at the moment so I'd say their network is running well for most people. I'm not sure what's happened with those moved to the new network though.

Here's mine LOL

http://www.thinkbroadband.com/ping/share/40f79fbe5c7...

I suspect this is due to trying to run CrashPlan to backup my system on a PN 2Mb/s upload !!!

Only 8 months to go!

http://www.pingtest.net/result/153966255.png

Edited by watsonm (Tue 25-Oct-16 09:34:17)