No router as it wasn't free.

In reply to a post by Oliver341:

A cease charge should not be payable as long as a recognised migration process is used. There is a charge to the gaining provider for a migration, but not to the losing one.

BT Wholesale do charge a cease fee if moving to an LLU network. That could be where the cease fee is from.

Matt

In reply to a post by RobertoS:

As you say, it should not be payable.

And yet Plusnet still insist BT Wholesale are billing Plusnet for migrations to LLU: https://portal.plus.net/help/my-account/charges-for-...

In reference to portal.plus.net/help/my-account/charges-for-removing-broadband/:

You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:

you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)

Plusnet have clarified in their community forums that this would only ever happen if the LLU provider processes it as a cease & re-provide which almost never happens, and yet Plusnet continue to publish false information such as the above.

It's shady practice and Ofcom should be looking at it, because it seems to me Plusnet are spreading false information to discourage people from moving to LLU providers.

In reply to a post by uno:

BT Wholesale do charge a cease fee if moving to an LLU network. That could be where the cease fee is from.

Can you expand on this post made by Plusnet staff? https://community.plus.net/t5/My-Account-Billing/Plu...

Am I right in thinking this "W or P" relates to a cease & re-provide?

I don't think your average user would know if an ISP used LLU or not.

In reply to a post by uno:

BT Wholesale do charge a cease fee if moving to an LLU network. That could be where the cease fee is from.

I found a better post: https://community.plus.net/t5/My-Account-Billing/Ces...

Cease (M) -
Narrowband Transfer
Cease of PSTN & DSL service because line has been converted to MPF
Narrowband Transfer

And the staff member states that Cease (M) carries no wholesale charge for Plusnet. Which directly contradicts https://portal.plus.net/help/my-account/charges-for-... as I said before.

W is usually a cease/re-provide but M and L are seen when it is moved to LLU, i.e broadband only.

Matt

It appears to me it is down to how your new ISP does things and therefore should be down to them, if they do it wrong.

In reply to a post by uno:

W is usually a cease/re-provide but M and L are seen when it is moved to LLU, i.e broadband only.

And are not chargeable to the losing provider as I keep saying.

In reply to a post by Oliver341:

And are not chargeable to the losing provider as I keep saying.

Based on what?

These are BT Wholesale charges for leaving their service so they are chargeable if they are levied by them to the provider.

MAtt