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So, migrated a family member's broadband from BT to John Lewis (Plusnet) on the 19th December, with an activation date of 5th January. So far so good...
But they didn't post the router out until today and advise 3-5 working days for delivery. Not sure why they decided to leave it until the last minute when there's little/no chance of it arriving in time and she could be without broadband until Monday.
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If they migrated could they not use their existing router?
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It's a BT HomeHub - they're locked to BT.
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Register (or login) on our website and you will not see this ad.
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Plusnet is part of BT and it works with both. Possibly it is a better router too.
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Which version of the homehub?
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016)
Telephone rental: Pulse8
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Homehub 3, I think.
Panic over though - the new router arrived yesterday. However we still don't know the ADSL migration date.. Turns out it was only the phone migrating yesterday.
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And it's all going wrong...
It was apparently supposed to be a simultaneous migration of both services on the 5th, but only the phone switched.
I've just been told by PN that their broadband supplier is blaming their phone supplier and vice versa. Even though both are the same company (exchange has no other providers than BT) .
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Historically Plusnet have never seemed to like simultaneous provide migrations, and nearly always migrate the phone before placing the broadband order.
Ask support to check with the "Provisioning team" what is going on. (Though I expect first-line support haven't heard of them. Only the forum reps will).
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
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BT Wholesale shows a cease order is in place on the line and due to complete by the 5th January.
I've spoken to the order enquiry team and they've e-chatted to the supplier(s) who don't know what's going on. It's now been escalated to another team - I should hear back in a couple of hours or so.
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It's now been escalated to another team - I should hear back in a couple of hours or so. That's probably the Provisioning Team.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
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Historically Plusnet have never seemed to like simultaneous provide migrations, and nearly always migrate the phone before placing the broadband order. That's pretty poor of them TBH, so this happens a lot?
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Historically Plusnet have never seemed to like simultaneous provide migrations, and nearly always migrate the phone before placing the broadband order. That's pretty poor of them TBH, so this happens a lot?
Screw-ups? Yes. It's what they are best at.
---
Andrue Cope
Brackley, UK
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I was still being sent payment reminders after I had migrated and phone was transferred before broadband.
Keef- Sheerness Kent UK - Sky via Technicolor TG582N
Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
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Did you communicate to BT direct that the line was being migrated to Plusnet and that BT were to terminate their service or did you only speak to Plusnet and leave them to deal with notifying BT?
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016)
Telephone rental: Pulse8
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Didn't speak to BT at all, simply placed the order with JL/PN .
The order was completed yesterday, they've got no idea why there was any delay. I did have to switch routers - the BT Homehub stopped authenticating.
However... despite the previous BT Broadband connection being a perfectly happy ADSL2+ connection with 900k upload, PN have moved it to an ADSL1 connection with 448k upload.
I've raised a ticket to get it moved to ADSL2+, so we'll see what happens.
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They haven't supplied you with ADSL1 - they still, despite there being no valid reason for it, routinely supply ADSL2+ with the upload capped at 448.
On a separate note, there's nothing to stop you using your BT HomeHub with Plusnet - they are part of the same group, and any of the ISPs that are under the BT umbrella can use them. The only exceptions are the HomeHub1 and older models of the HomeHub 1.5. HomeHub 2 - not sure, but HomeHub 3/4/5 will definitely work. You just have to access the user interface and put in your Plusnet username and password.
Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet on FTTC since 28/05/2014 and loving it... I'm not saying who I work for. Any opinions expressed here are my own.
Edited by Jaggies (Tue 10-Jan-17 20:16:32)
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My upload is not capped. Maybe it depends on the exchange?
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Not usually. There have been numerous posts on the Plusnet Community forums about this. I think there was a period of time when they stopped this ludicrous policy, but it would appear they have reverted back to type.
Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet on FTTC since 28/05/2014 and loving it... I'm not saying who I work for. Any opinions expressed here are my own.
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According to a rep on the PN forum, it's accidental.. When they order from BT, the default option is 448k capped upload.
Funny that never affects any other ISPs?
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It'll be the default in their ordering system I bet. Not in the BT Wholesale one  .
Take on loads of new staff who don't know, and it doesn't get changed at order time. Changing the default takes us back to:- ... and now needs to go onto the priority assignment queue awaiting a weekly committee meeting; then that forwarded to the next task assignment committee meeting a week later to assign it to a team leader; who receives weekly schedules of new work and then adds it to the bottom of a team member's list for the priority level assigned 2-3 weeks earlier; who in a few weeks adds the missing character to the link and tests it once then sends a completion ticket to the team leader, and back up the system to the mod being incorporated into the next website update at the end of January, having missed the end of December one.
Or similar! Except in this case it always gets rejected because it's so simple for staff to select uncapped at order time [cough] .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
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Indeed.
I only used them because :-
1. broadband isn't critical to the person ( online shopping, bit of catchup tv)
2. They were cheaper than BT, who wouldn't even match their standard price for new customers..
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