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And we all know who will pay the fine, don't we. 
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More difficult in this case. You would normally say the customer but PlusNet are operating in a very cost competitive market and if they put their prices up they could just lose a lot of customers.
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Register (or login) on our website and you will not see this ad.
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hasen't stopped them in the past doing just as suggested above.
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It's something like 2p per customer per week for one year  .
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65618/13914Kbps @ 600m. BQMs - IPv4 & IPv6
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I am talking about price rises after a fine, such as the 2009 data protection breach. I was there, I remember it well.
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And we all know who will pay the fine, don't we. Of course. The same people(*) who would pay if certain well known corporations were forced to pay what the greater public considers 'reasonable levels' of corporation tax.
Companies are just conduits for money. You can't tax them or fine them. All you can do adjust their cash flow and they employ people to ensure (as far as is possible) that cash flow is suitable positive.
(*)By order of preference: Customers, Staff, Owners
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Andrue Cope
Brackley, UK
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They did this to me, debiting me for a number of months after I migrated, after contacting them they refunded - but not immediately, something like 14 days(IIRC?).
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usually a rep would be over this thread like a fly to you know what, but nope, wonder why? nothing to defend?
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Reps don't often post here these days and even if one did what could they say? Unlikely they would try and argue it wasn't true. Not sure what comment they could sensibly make - and their legal counsel may well prefer they made no comment.
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Not sure what comment they could sensibly make - and their legal counsel may well prefer they made no comment. Indeed. Plusnet reported themselves to the regulator so they are clearly not denying it. Their staff would be sensible not to comment and have probably been asked not to. There is nothing to be gained from it anyway unless one has a wish to see them discomfited.
PN did wrong. They notified the regulator. They have been fined.
/end.
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Andrue Cope
Brackley, UK
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Given that their new billing system still hasn't appeared, I suspect it might not be "/end." and we may see further cases.
jelv
AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8 |
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I think their "we'll do you proud" slogan should be banned by the ASA, Ain't nobody feeling proud after being ripped off
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Perhaps they would argue these customers have, indeed, been done' in its common usage..............
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It's the whole BT group in general which are crooked. BT are trying to charge me for line rental and broadband until 3rd of April even though my line's been dead for 5 weeks.
I'm also being charged £31 for the line being cut, even though BT said I couldn't migrate I HAD to totally leave as it was due to the price rise, odd I know but I have it in a official BT letter, so maybe all this will go to the ASA/OFCOM as well.
I would happily pay the £31 if I had requested the cease, I will pay it anyway but it stinks of coning - and they are all owned by the same.
So no surprise.
"Next bill issued
12 Apr 2017"
Yeah - not a chance..
Edited by deleted (Sat 25-Mar-17 10:25:35)
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I've been a customer since March 2003 but don't remember a price hike.
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