What offer/retention deals are people getting?

I am getting close to having to renew my 80/20 + line rental contract and the best I can get is a £5/month discount over 18 months and continue to pay line rental saver. I do not think this is a great deal especially being forced into such a long contract with OpenReach changing to 1 month FTTC contracts from 12 October.

If you change to BT you can usually easily get £200 (via cashback and credit card) and only a 12 month contract. Even taking the ridiculous £50 activation fee into account (why - I already have fibre what is this for!) you are probably looking at £20-25/month (for a combine line rental and broadband package as it should be). Is it me or have BT not put upload speeds on their pages - if they have they are well hidden!

BT have 10Mb upload on Infinity 1 and 20Mb upload on Infinity 2. BT don't use the 40/2 package from wholesale that some others (eg PlusNet) use.

I totally agree with you. Pretty very stupid to hold you for another 18 months bercause of the discount offer u take it with PN. Without offer u remain as a rolling month contract but it will cost you as a standard FTTC and line rental to £38.98 per month (if you are in market 3 area)

Just getting fed up with PN don't offer a good deal anymore. The best deal is for new customer who will have this offer for 12 months contract is FTTC (up to 76 Meg) with line only is £29.99 a month (Market 3 area) buy still required £25.00 activation fee for openreach to migration the fibre / line switch over for new customer.

Edited by adslmax (Fri 14-Jul-17 16:41:04)

In reply to a post by adslmax:

I totally agree with you. Pretty very stupid to hold you for another 18 months bercause of the discount offer u take it with PN. Without offer u remain as a rolling month contract but it will cost you as a standard FTTC and line rental to £38.98 per month (if you are in market 3 area)

Just getting fed up with PN don't offer a good deal anymore. The best deal is for new customer who will have this offer for 12 months contract is FTTC (up to 76 Meg) with line only is £29.99 a month (Market 3 area) buy still required £25.00 activation fee for openreach to migration the fibre / line switch over for new customer.

What's a 'Market 3 area'?

Ofcom Classification

Market 3
Four or more 'principal' operators provide broadband services at this exchange. Service in this area has been deregulated!

In reply to a post by adslmax:

Ofcom Classification

There hasn't been a Market 3 for several years;

e.g. https://www.thinkbroadband.com/news/6262-ofcom-consu...

Market 1,2,3 classifications went out in 2014. We now have Market A and Market B. I expect a Market 3 became Market B. That can be checked in the Ofcom Review June 2014.

Market A on pages 59-65, Market B on 66-69. (Document pages not PDF Reader pages).

Edited by RobertoS (Fri 14-Jul-17 21:32:14)

In reply to a post by Rastus:

There hasn't been a Market 3 for several years;

True, but a lot of people still rely on samknows, who have never updated their database.

I have a feeling Plusnet still apply their higher rate on the old Market 1 listing . Naughty of them.

Just renewed my 80/20 Fibre with line rental and evening and weekend calls included.

Phoned up and said I was leaving and going to Talktalk, and they were offering £31.50 for 80/20 inc line rental (no call package)

Plusnet said they would match the price of £31 and also throw in the evening and weekend call package for free. 18mth contract though.

Kind of wonder now what else I could have got offered if I had lied abit about the Talktalk offer !!!

Plusnet do not seem to be moving that much to be honest, I have been out of contract for over 2 years and said to them today about Talk talk being £25 a month for 38Mb/s, but all they offered me was £31 a month a month for 24 month contract, plus a new router and free calls, which i do not use.

They have also given me a free month due to not having broadband for 2 weeks.


The problem is there is nothing out there any cheaper apart from Talk Talk and no way would I go to them and to be honest until now i have had few problems with Plusnet and this problem was not a plusnet problem but a BT Openreach one and the fast that our network in the Uk is getting old and is falling apart.