My throughput seems to be back to normal this morning, along with a lot of others on the official forums.

I get that these things happen, but Plusnet sweeping it under the rug with no official status update is disconcerting when a good number of customers were affected.

Flagged up here but I am not expecting a response until Monday (or perhaps not even then)
https://community.plus.net/t5/Plusnet-Feedback/Slow-...

Thanks Andrew, whatever it was it seems to be fixed now.

17:30 Sunday and I'm still suffering - <1.0Mpps. SA44. Not fixed everywhere yet - or just me?

Is this you? http://tbb.st/1505582660845188255

In SA44 others are doing fine http://tbb.st/1505648738845625655

Did look earlier and updated news item as it looked like things were MUCH better, so if you still have bad speeds you are in a minority from what we can see, so make sure to pester PlusNet (after checking the modem connection speeds in case its just a poor sync)

In reply to a post by veryslow:

17:30 Sunday and I'm still suffering - <1.0Mpps. SA44. Not fixed everywhere yet - or just me?

Try powering down your router for about 15 minutes and try again. This should force your connection to reconnect with a different session (as I'll call it), which could be why you are still having an issue.
When my connection restored to normal speeds yesterday at ~7:30pm, my external IP address had changed, thereby indicating that plusnet had forced me to reconnect with a different session.
You could also check your external IP address before you power down your router, to see if it alters.

In reply to a post by 23Prince:

Maybe yours way not affected, but 2 people in my area who I don't know (and someone I do know) had service problems, which means, as we are all on the same NGA - I would have had too.

Maybe, maybe not.

Worth checking which PN gateway you're on before / after reconnecting, and if you land on the same one, gateway-hop again.

http://users.plus.net/@gateway
http://users.plus.net/@gateway_custom?debug-ip=yes

At least, that's what I do if I think there may be a problem.
BTW, no problems here recently, on PN FTTP 80/20.

Thanks alankru for advice. I powered down for 20 mins. New IP address but still same speed problem.

Mr Saffron, no, that link wasn't me. This one is:
https://www.thinkbroadband.com/speedtest/15056809713...

Looks like write off tomorrow morning on hold to Plusnet.

Spoke to Plusnet 12.45 after 25 minutes on hold. Seems I am still being affected by the 'network issue'. Should be resolved within 24 hours ... hmmm. I was advised to check 'service status' page - apparently there are no known issues.

Strange,

Over the weekend a small number of customers were experiencing speed issues, this has now been resolved and everyone should see their speeds back to normal.

Link