Yes, Plusnet have been a bit lax at leaving the status at 'no known issues'. Even if they aren't taking responsibility for an issue, it is known.

10.25 on Tue 19/09 and my issue still not fixed. No reply from Plusnet since my call 22 hours ago. Still 'no known issues' on status page.

Have you logged it as a fault? http://faults.plus.net/

Seems to have been fixed late Tue 19/09. Logged as a Question in Plusnet terminology. Status on Plusnet 'Question' is 'Awaiting support team answer'.

Thanks for the link for future.

In reply to a post by jelv:

Have you logged it as a fault? http://faults.plus.net/

Or you could say "have you screamed into the darkest corner of your downstairs toilet?"

Has the same result as raising a ticket these days.

Plusnet are sponsoring the drivetime show on Heart with the slogan "Always going above and beyond when you need us"

made me LOL.

In reply to a post by 23Prince:

Plusnet are sponsoring the drivetime show on Heart with the slogan "Always going above and beyond when you need us"

made me LOL.

What's the problem? .

Customers present them with the problems they are experiencing and Plusnet ride over the top of those and off into the distant beyond.

LOL

In reply to a post by 23Prince:

Or you could say "have you screamed into the darkest corner of your downstairs toilet?"
Has the same result as raising a ticket these days.

Come on now. I raised a ticket with Plusnet not that long ago for slow download speed. They took a couple of days to test the line, then decided it needed an engineer to call. I had to decline the first appointment offered simply because it was for the next day - some of us do work. True it did take OR a couple of goes to get the line back to how it should be but Plusnet were very quick reporting the problems back. I came away very satisfied with the result.

Now when did you last raise a ticket?

We can all knock ISP's, I see people reporting Zen as having problems. The simple fact of life is no ISP (or any other company for that matter) is 100% immune from problems, no matter how good they claim to be. If they claim it, take it with a pinch of salt.

I'd certainly agree though with the lack of updated service status reporting over Saturday / Sunday . OFCOM should make it mandatory for the true state of ALL ISP's to be displayed - maybe on a national website - with fines for non compliance. After all, when my electricity goes off I can find out very easily if they are already aware of the problem either by phoning (listen to a prerecord message) or going online. Saves staff answering non essential calls.

But saying that, as it is, I think I get a very good service for my money from Plusnet. Unlimited and just nudging over 70mb/s. DLM loves me lately...

What more do I want? Raise a ticket? It's already a piece of cake.

In reply to a post by 69bertie:

In reply to a post by 23Prince:

Or you could say "have you screamed into the darkest corner of your downstairs toilet?"
Has the same result as raising a ticket these days.

Now when did you last raise a ticket?

Not had the option to raise a ticket for months, unless it's one of the very few subjects that didn't apply to me when I needed to.

But I sat at the other end testing faults and replying to them for 3 years - if that counts? :/

Edited by deleted (Thu 21-Sep-17 20:52:09)

In reply to a post by RobertoS:

In reply to a post by 23Prince:

Plusnet are sponsoring the drivetime show on Heart with the slogan "Always going above and beyond when you need us"

made me LOL.

What's the problem? .

Customers present them with the problems they are experiencing and Plusnet ride over the top of those and off into the distant beyond.

LOL

Nailed!