Praise for BT OR!

I had a crackly phone line and poor internet connection . What worries me is that PN first blame the customer before actually doing anything.

It took a week but OR were very impressive both in customer contact and efficiency of repair. Naturally it was their fault with a dodgy connection down the road but they came back to my house, upgraded the wall plate and checked everything was working fine.

One now very happy customer.

But Openreach supply most ISPs. The problem was Plusnet . Why be happy with them when they held you up for a week? In your own words? "What worries me is that PN first blame the customer before actually doing anything".