I placed an order and my brand new line was activated and connected but only at 22Mbps down and 4 up.
I was told I had to wait for the obligatory 10 days before I can raise a fault. I did and the BT engineer came out today and said:
You will never get more than the speed you are getting now, the cabinet you are connected to is too far for any higher speeds and that although there are cabinets nearer to our estate we wont be connected to them because it involves crossing the metro lines!
There are around 57 houses in this estate which is still being built.
I have checked all the houses addresses on the BT checker and we are all connected to the same cabinet and will, therefore, get the same speed.
Exchange: Kenton Cabinet: 13
the postcode for the estate is NE13 8AY
my questions are:
1) can we lobby BT open reach to run the cables under the metro lines?
2) can we lobby for G.fast if the above is not feasible
if either of the above is a yes... where do I start?
many thanks
Ps I know this is plusnets section but that�s who my internet is with and part of my question is directed at them as my ISP to see wether they would be willing to help put pressure on openreach
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Newcastle upon Tyne, Kenton Exchange
Newcastle upon Tyne, Kenton Exchange
Edited by supernova (Wed 27-Jun-18 19:14:29)



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