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deleted
(deleted) Mon 13-Apr-20 13:10:15

Data use limit during Coronavirus?

[link to this post]

Has PlusNet lifted data limits on its historic adsl accounts? I have a very elderly relative who is shielding at home, has been a Plus Net customer for some 10 years but is afraid to use Skype video because she says her plusnet account only has a limited number of megabits (I think she means gigs!) yet she is not sufficiently internet savvy to log into her account to see the options!
I've looked on Plusnets website, nothing there, queues to contact them and no chat available. May be tempted to get her to move to another provider as it appears that Plusnet have left her on the account with no word of options that may even be cheaper (certainly my own internet has dropped in cost over the years) and even my mobile phone company has provided me with an upgrade to unlimited data meantime at no extra cost.
Any Plus net staff able to help?

Jaggies
(committed) Mon 13-Apr-20 19:44:29

Re: Data use limit during Coronavirus?

[re: deleted] [link to this post]

You're more likely to get a response from Plusnet on their own forums, or social media.

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Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet on FTTC since 28/05/2014 and loving it... I'm not saying who I work for. Any opinions expressed here are my own.

Edited by Jaggies (Mon 13-Apr-20 19:45:02)

rjh321
(member) Tue 14-Apr-20 10:20:35

Re: Data use limit during Coronavirus?

[re: deleted] [link to this post]

I have an elderly friend who signed up for a PlusNet Essentials ADSL account in 2013. This had a limit of 10GB per month and still has. To change this requires a change of package costing an extra £3 per month making it £30.98 per month. As this is just ADSL, there probably is a much cheaper package avaiable elsewhere, but she is happy and doesn't want to change.

Apprentice
(knowledge is power) Tue 14-Apr-20 16:12:37

Re: Data use limit during Coronavirus?

[re: deleted] [link to this post]

Looks like there will be no charges for additional usage at this point in time:

https://www.plus.net/mobile/coronavirus

_{Now able to get ADSL2+ Broadband}

RobertoS
(elder) Tue 14-Apr-20 16:44:12

Re: Data use limit during Coronavirus?

[re: Apprentice] [link to this post]

It can be read as applicable to landline broadband as well, but is clearly under the mobile broadband URL.

However, a robot(?) chat offer did pop up as I read it so might give a quick answer.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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Oliver341
(eat-sleep-adslguide) Tue 14-Apr-20 17:27:01