I don't understand why the new ISP wants a new line installing though. G.Fast normally simply replaces the FTTC on the existing copper, and should just need the new modem installing and the router connected to that.

Just like early FTTC with the HG612 or ECI one. I'm sure you've done that in the past.

You shouldn't need an engineer either.

I think you will find ceasing the current line will result in a Cease fee from Plusnet. Unless they don't pass it on.

But, having said that, good luck.

It say on Btw checker:

There are multiple orders open on your line which are due to complete by 25-May-2021
There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 25th May 2021. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

It say on Plusnet email:

Phone number affected: 01952******

We're sorry to hear you're leaving us.

Another service provider has told us that you want to move your broadband and phone away from Plusnet.

Your broadband and phone service is scheduled to transfer automatically on 26th May 2021 and will result in the cancellation of your Plusnet account. This means that on this date, your services will be taken over by your new provider and you won't need to contact us to cancel your service with us.

The new ISP told me I need an engineer to attend to transfer my phone line over to them from plusnet and the engineer will switch over to gfast from fttc plusnet and will supplier Openreach Gfast modem and Gfast socket

Edited by adslmax (Tue 25-May-21 01:04:54)

All migrations result, in the Openreach system, in a Cease of the current broadband service and a Provide of the new one. WHich normally happen within a couple of minutes or so of each other.

That doesn't result in an Openreach cease charge, though in the past Plusnet have been known to charge it and been forced to refund.

However you say your new ISP says you must have a new line. That would result in a valid cease charge, as you would not be migrating the broadband. ArRe you sure that's what they said, and are you sure an engineer will visit? There will have to be one goes to the cabinet of course.

What about the G.Fast modem? AIUI these are still required.

I hope the engineer does turn up ..... And we don't have you posting that it just didn't happen. My opinion is that your new ISP is a one-man band, not even a man and a dog. Like Jason was for a long time at UKFSN. Amazingly, his website is still up! Copyright 2002-2012. With the old Entanet packages listed. And:

If you already have broadband with another supplier you can switch to us. The process is very easy - all you do is obtain a MAC from your existing supplier and place an order on our website. We handle the rest for you

MACs required eh? !!

Please don't stressed me out, I start to worry now!

My FTTC still active at the moment and I check dial tone on my phone line still active!

I just logged into control panel on my new ISP.


Broadband Username:
****************@unchainedisp.net
Backhaul Carrier:
TalkTalk Business G.fast 160/30
Phone Number:
01952******

both still pending for 25th May 2021 as the phone number is correct same as my current plusnet phone line

Edited by adslmax (Tue 25-May-21 01:28:06)

In reply to a post by FibreBubble:

I have not noticed reports of GFast being iffy or hit and miss from users on the forum.

Maybe not on here, but this is not the only site on the net. Also been told by people in the past that knows other people that have had some problems with g.fast, yes I know it is like someone telling someone else at the pub, but I can only go by what I have been told. But most info i have is from the net. If you are really close to the cabinet then it is fine, but the further away you are the loss of speed is worse than normal FTTC.
I think the max distance is 300meters.

We will see.

In reply to a post by MHC:

How do you know it is 180m from cabinet as you are not connected.

Easy enough to find out, I know what cabinet I am connected at and even if we had G.fast or I changed provider that is not going to change as it would mean moving the cable from my house and I doubt that would happen. Not that I would pay the amount that providers want for G.fast.
I don't get this want for super-duper speed anyway unless you really need it.

Updated:

Got sms text that Openreach engineer will call me when they are on their way. They better not call me because I am hard of hearing unable to hear the engineer communication

When they call it will be from a mobile. So you can text to that number.

Edited by RobertoS (Tue 25-May-21 10:36:42)

Engineer here as he test earth on the line all passed he going to the cabinet now be back in half an hour. He told me you should get 330/50 pretty spot on but he will check for me on his test kit when he get back from the gfast cabinet but he say the isp limit your line 160/30 for now

Max out of curiosity how much is G.Fast on TT Business?