LOL, that explains it.

As people may know I decided to stay with Plusnet for another 18 months, the strange things was, I had a email and a Text saying, sorry that you are leaving. I posted on plusnet forums, and they opened a ticket for me. By all accounts, there have been a request to move away from plusnet, they thought that maybe it was a mistake by the system. This was on the 30th of last month, just seemed a bit strange.
Anyway, this morning I was chatting to my next door neighbour, i have not chatted to her much over the last week, and she was saying that they were moving from Bt to sky, but she had a text to say that they have got the address wrong and had to cancel the move.
Yep, they got the address wrong ok, they got mine i had a letter this morning from plusnet again, saying sorry that you are leaving, so I gave them a phone call.
It was sky that had put in the request and because i had just contracted for another 18 months and I had contacted plusnet about this they stopped it.
You have to laugh.

The bad thing is my next door neighbour now have to wait a bit longer for the change over.
i thought it would have been more difficult to change broadband than that, I thought they had to know the phone number to change, not just the address. My next door neighbour have no idea what my home phone number is as it is not even connected to a phone.
now I can understand why my said he had Talk Talk trying to take over his line once, maybe someone did the same thing to him.

Not unusual I had a you are leaving email a few months back from my energy provider.

I had to get my energy provider to stop it - they said do not worry it was probably just a neighbour.

I was very lucky I checked my email in time to stop the swap.

The problem is the system - what is stopping anyone from going through a whole street and moving everyone's energy and phone provider!

Answer - NOTHING!

Umm, yes.
i remember a few years back, when this system came out to make it easier to change came out and Ofcom, told BT they could not send letters or get in contact with people who were changing over, I don't know if that is still the case, but if so then that is a bad idea.

Thankfully, I have not had the problem with energy providers, but you are right, there is nothing to stop anyone doing it.

I do find it funny now and I can laugh about it, but I did find it not annoying, but strange , the coincidence that I extended the contract at the same time my neighbour, who said they would never change from BT, decided to change to sky. LOL.

That's not quite right Adrian.

The change to Gaining Provider Led (GPL) to replace the MAC system actually required right from the start the losing provider to write or email the customer telling them when the leaving date was and what outstanding costs or refunds they would have.

What they were forbidden from doing was trying to persuade the user to change their mind and stay. No inducements, no anything. IIRC that has been changed to allow some form of persuasion, but I could be mistaken.

They couldn't even stop the move going through unless the gaining provider was refusing to do so. They could only do it as a last resort. Which got a bit messy when slamming was going on.

Ok, fair enough. I remember something like it, because of Bt monopoly or something like that.
I must admit, the offer i had from plusnet did get me to make up my mind quicker than I would have. I was thinking of going for Now broadband just for 12 months, but when plusnet sent me the offer, I thought stuff it, let's go for it.


It is still funny what happened and the coincidence of my neighbour changing at the same time. now she is the one having problems with Sky, they phoned her husband, who could not answer the phone as he was driving a lorry, so she rang them up and they asked her for stuff like a password, that she had no idea about. Surly they could have found out who she was some other way?

Plusnet asked me for a password when I phoned them, I had no idea, so they took my sort code, and last few digits from my bank account to confirm my I.D