Fees when leaving?

So I'm looking in to full fibre offerings on cityfibre but wondered what charges may be levied if i leave Plusnet?

If you log in to your account and look at "Manage Account/Account Summary" it will tell you whether any cessation charge is active.

In reply to a post by ConorMK:

So I'm looking in to full fibre offerings on cityfibre but wondered what charges may be levied if i leave Plusnet?

If you are in a contract you need to call Plusnet and ask them what charge would be made if your leave early. The size of the charge will depend on how much of your contract is left.

In reply to a post by longedge:

If you log in to your account and look at "Manage Account/Account Summary" it will tell you whether any cessation charge is active.

True, but it doesn't tell you what it is (or at least mine doesn't).

Doesn't the price list in the Legal section of Ts & Cs lay them out? As I pointed out a few weeks ago in another thread.

They certainly did for many years.

In reply to a post by pluralist:

Doesn't the price list in the Legal section of Ts & Cs lay them out? As I pointed out a few weeks ago in another thread.

They certainly did for many years.

Yes, I'm sure it does but that isn't the point I was making.

There might be something relevant here:-

https://www.plus.net/help/my-account/early-terminati...

I got as far as typing 'plusnet early' before google came up with the relevant page to work out the cost.

And the point I have made here and in the earlier thread thread asking almost the same question is that the answer is on the Plusnet website and has been for years.

Edited by pluralist (Sat 19-Mar-22 16:32:32)

In reply to a post by pluralist:

And the point I have made here and in the earlier thread thread asking almost the same question is that the answer is on the Plusnet website and has been for years.

Did it say what the charges would be if you had a contract that started after 9th December 2019?

It used to. It specified the charges by the contract start date and other factors.

I'm sure you are just as capable as I am to look through it and find the one relevant to yourself. And possibly more accurately than a phone rep.

Or aren't you?

In reply to a post by longedge:

If you log in to your account and look at "Manage Account/Account Summary" it will tell you whether any cessation charge is active.

I believe this page no longer there anymore. Plusnet has updated change layout in Manage Account

No, I just looked and it's still there.

In reply to a post by longedge:

No, I just looked and it's still there.

This mean your account site haven't been changing yet by Plusnet. I just see my parents plusnet account because I am admin for them as I am responsible for them due to them both on OAP and it all changed new fresher look account now.

Edited by adslmax (Sun 22-May-22 12:19:16)

In reply to a post by kasg:

True, but it doesn't tell you what it is (or at least mine doesn't).

£0 for a complete cease. Plus any charges for remaining months on the minimum term of course.

https://community.plus.net/t5/My-Account-Billing/Why...