6 weeks with no phone/ internet

My elderly Father has been without phone and Internet for almost 6 weeks now. It is not a PN issue, it is to do with OR having to replace a cable. However, PN have been rather shoddy on the communications side, taking 4 weeks to put a call divert in place to his mobile. This is done now, but as he has hearing aids, it isn't much better for him, he has a phone with induction loop at home to assist. He struggles on the odd occasion PN do call him and has been unable to assign his authority to me, with PN's suggestion for him to ring when i'm stood next to him. Living 150 miles away, it isn't that simple! Yes, I know I should probably have been a better son and made the effort to get there, but my weekends have been hectic recently.

The fault should have been fixed by today, but still nothing. Other than the refund of phone service he should get, is there any other payment he should be due for the inconvenience?

Thanks

With regard to compensation: See.

Indeed, I got substantial compensation from Plusnet after a two-week phone outage (not broadband), but I did have to chase it a couple of times by phone. The agents were generally very helpful.

I hope your elderly Father has had his connections restored, but definitely push for compensation.

On a side note, I don't know what mobile phone he uses, but on Android phones there is a toggle switch you can turn on for "Hearing aid compatibility" which could help.

Interesting, I didn't know that. I have had a loon on my S22 with Android 11 and followed the instructions I found online, but couldn't find the option. However, persevering has shown is is under the Accessibility tab. Now to try and explain to my Dad how to find it

Thanks for that.

On another note, no phone/ internet yet

I lost service for about three weeks because someone nearby put up a fence and one of the posts damaged the cable. The compensation meant that I had a free service for about a year.

He can go on te PN website - login with account name and password, then add you as his authorised representative - add your name, phone number and email if you wish.

Then when you call, you just tell PN you are on te account

If he has given you authority already along with account and password, you too can access the account and make the change.

In reply to a post by MHC:

He can go on te PN website - login with account name and password, then add you as his authorised representative - add your name, phone number and email if you wish.

Then when you call, you just tell PN you are on te account

If he has given you authority already along with account and password, you too can access the account and make the change.

I did that for my parents with BT for their Landline and Broadband and the good thing being the First Point of Contact is that you can have them contact you on your Mobile and not the landline, also nice against scam calls calling the landline pretending to be the provider LOL.

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Paul

Problem is, the username/ password he thought he had signed up with are the wrong ones

They will be those entered on the hub ...