Hi @purleigh, nice to hear from you. Yes it's sad that things at Plusnet haven't really changed. On the rare occasion I visit, I see the same old same old, Doesn't look as though @beefcakechipz has posted back.
I noted that a few of the good oldies have gone in the last couple of years..
ChrisAO
Plusnet customer in June 2003, left in 2015 when they couldn't offer a decent retention deal for FTTC!