FTTC modem replacement

Got a letter from Plusnet saying they want to replace our BT FTTC modem. Booked in for tomorrow after 5pm.

Make sure they replace the PSU too, People are finding that they don't always do that.

In reply to a post by TheHorseman:

Make sure they replace the PSU too, People are finding that they don't always do that.

I believe some have found that they won't do that. My appointment's for 5-8pm tomorrow as well.

If they refuse, tell them to push off then as you aren't accepting an incorrectly specified setup with unmatched and potentially incompatible pieces of kit.

OK, I'll see what sort of mood I'm in tomorrow!

might give kelly communications a call tomorrow and see if they do replace the psu.

Just had a call from the engineer and he is going to replace it this morning as he was in the area. I asked about the PSU and he said it didn't come with one.

In reply to a post by ConorMK:

Just had a call from the engineer and he is going to replace it this morning as he was in the area. I asked about the PSU and he said it didn't come with one.

Oh well, I'll ask the question anyway when they come.

In the end, it didn't. Got a phone call from Kelly some time before 6pm saying that the appointment had only just come up on their system and they had no one in the area, very apologetic and rescheduled for Saturday.

Second appointment cancelled due to a car accident.
Try again Monday!