Hi,

Could you send me the full IPs please? We've got a couple of ranges in 31.185.x.x so want to check if it's affecting both ranges or just one.

There are a couple of places that set the geography of IPs, it's possible it's missing from one of these (although I'd suspect there would be other things that say the same) or it could be Sky themselves.

Do you have Sky Go? Just wondering if that's similarly affected or have you tried other UK streaming services like iPlayer when you've had one of the affected IPs?

Thanks but that will cause a disconnection, which is not good for my line. PN confirmed that while I while talking about my other issues.

Another problem IP in the same range as before 31.185.***.**

I don't use iplayer much and certainly don't use national lottery website at all.

Plusnet have had plenty of opportunity to post on here about it but choose to ignore it.

EDIT: just seen reply from PN.

Edited by deleted (Wed 02-Jan-13 17:21:18)

In reply to a post by superspeed:

Thanks but that will cause a disconnection, which is not good for my line. PN confirmed that while I while talking about my other issues.

My understanding was that on FTTC it was only a modem disconnection that might affect the line. I may be wrong but I can't see why the Openreach DLM would know or care about router disconnections.

Edited by kasg (Wed 02-Jan-13 17:10:18)

In reply to a post by DaveTomlinson:

There are a couple of places that set the geography of IPs, it's possible it's missing from one of these (although I'd suspect there would be other things that say the same) or it could be Sky themselves.

IIRC Sky rely on Neustar for their Geo-location. Either Neustar haven't updated their database to include some of our ranges, or Sky are using an old copy of their database.

The IP ranges you seem to be having problems with aren't new though.

You could do worse than use the form here the next time you're assigned a problematic IP.

Regards,

Thank you dave for the reply. I have just sent you a PM with the current problem IP addresses.

I don't use iplayer much but have tested just now and it works. The SKY news is still a problem, even today.

No I don't use skygo and is not needed for sky news live.

Edited by deleted (Wed 02-Jan-13 16:48:41)

Not so. I have been given conflicting advice but thats what I was told today.

Think we should start a new thread about DLM and what it does and how it affects your line.

Edited by deleted (Wed 02-Jan-13 16:53:08)

Ta, I've contacted Neustar to check that their records are OK, if they are then I'll try Sky.

In reply to a post by superspeed:

Think we should start a new thread about DLM and what it does and how it affects your line.

That would be an interesting read but perhaps in the Fibre Broadband section where people who have no reason to read here can contribute.

In reply to a post by superspeed:

Not so. I have been given conflicting advice but thats what I was told today.

Think we should start a new thread about DLM and what it does and how it affects your line.

No need for a thread.

It is almost certain the Plusnet support person advising you either didn't fully understand the question, (bearing in mind we don't know verbatim what the question you asked was), or [didn't realise | forgot that] you are on FTTC. On FTTC, disconnecting the router from the modem will make no difference whatsoever to your line, so long as you don't do it every few minutes for a while. (It's possible the BTW DLM might detect an instability and request a more stable setting from the Openreach DLM, but that's pure surmise by me).

The Openreach DLM, as has been said, won't even know about router disconnections.

Edited by RobertoS (Wed 02-Jan-13 17:05:33)