In reply to a post by RobertoS:

In reply to a post by BatBoy:

ISTR that AOL used to supply IP addresses that were located outside of the UK and after lots of complaints they changed them.

Relevance? Nil, that I can see. Plusnet are supplying UK-located IP addresses. Sky are ignoring the relevant data on the databases they use to determine country of origin.

I was talking about the obligations of the supplier and one example that I remember when the supplier met their obligation.

That supplier was handing out non-UK IP addresses. That is clearly their responsibility to sort out.

It is irrelevant to the case in point. Plusnet have more than fulfilled their obligations in this matter, and appear still to be doing so.

Short of mounting a raid on Sky's offices and taking physical control of their systems, in order to correct Sky's failure to deal with the issue, I can't think what Plusnet are supposed to do.

Can you, and if so, please give details?

In reply to a post by BatBoy:

I was talking about the obligations of the supplier and one example that I remember when the supplier met their obligation.

Indeed, but in this case the supplier (PlusNet) has met its obligation to provide a valid (UK) IP and access to the internet. Since Sky isn't charging for its online news stream, which the OP wants to access, I can't see that they have much incentive to resolve the problem. My advice would be to watch the news on a different channel

Looks the same to me.

In reference to iplayerhelp.external.bbc.co.uk/help/outside_the_uk/aol_problem:

I'm an AOL user. Why am I having problems playing BBC iPlayer programmes?

If you are an AOL user located within the UK and cannot play programmes via BBC iPlayer due to on-screen messages stating that you are outside of the UK, AOL has advised that upgrading to their latest AOL software should resolve this problem.

If you continue to experience problems or have any questions related to upgrading your AOL Software, AOL is best placed to answer them.

Looks totally different to me, but maybe I'm not following your argument. Are you suggesting that PlusNet is allocating IPs to superspeed that belong to a different organisation based outside the UK?

From what I have read in this thread, it seems that Sky (probably) uses a geo-locate service from Neustar. And Neustar has the IP addresses in question marked as "in the UK" in their database, but with a low degree of confidence in the information.

Perhaps Neustar's ISP allocated them an IP address that RIPE has blocked, so they were unable to verify the information they offer to their customers

In reply to a post by Bright:

Looks totally different to me, but maybe I'm not following your argument.

No, I think you haven't read the OP.

The range of IP concerned has been a Plusnet IP for a long time and also shown on RIPE as UK.

See http://www.dnsstuff.com/tools#ipInformation/type=dom...

In the AOL case they were allocating non-UK IPs so that is totally different.

In reply to a post by BatBoy:

In reply to a post by Bright:

Looks totally different to me, but maybe I'm not following your argument.

No, I think you haven't read the OP.

Ah... so you mean the symptoms look the same to you. Whereas I meant the cause looks different to me. Perhaps you haven't read the rest of the thread...?

In reply to a post by Bright:

Ah... so you mean the symptoms look the same to you.

That's it !

Whereas I meant the cause looks different to me. Perhaps you haven't read the rest of the thread...?

I assure you I have read the entire thread.

I can see the easy solution would be to get a static IP address, and I understand why Plusnet mat be reluctant to sort out the problem with Sky if they perceive them as a competitor, but this is Sky TV, not Sky BB.

Although Sky TV would be a rival of BT Vision, but that's a very distant link.

Anyway, I'm glad you have understood what I was getting at.

In reply to a post by superspeed:

It's not a customers job to chase up another company like sky, when it's plusnet giving me the IP's that are causing me the problem.

As has already been mentioned, it's Sky's mistake to fix, and Plusnet have already made sure that the geoip location services which Sky use are up to date (they didn't even need to do that).

Plusnet don't get to choose what IPs they get give, RIPE issue them to Plusnet, Plusnet can't say to RIPE "hey, I don't like these, they have a 5 in them!" because RIPE will just say "fine, don't have any then".

And funnily enough, this issue even affects Sky's broadband customers, so if they can't figure out what IP addresses their own customers have, what hope for the rest?