Sky says this is it

Hi some of you know over the past few weeks ive switched over to sky but i think something wrong. My Broadband went active on the 19th but couldn't use till the 21st due to no sky router its now the 26th and im connecting at 7527 kbps but i know i should be able to get more. Ive rung sky and there convinced i cant go over that speed despite others connected to the same pole as me getting 12meg on old phone lines and ive got a brand new one even got pre filtered faceplate . Ive checked my line on the 17070 for nose and its silent (using test socket) as can be here's my stats do you think i should be able to get more i reckon at least 9.5meg with that Attenuation also a note my Attenuation was 35 on the first day connected but raised to 37.5 and stuck there

ADSL Link Downstream Upstream
Connection Speed 7527 kbps 796 kbps
Line Attenuation 37.5 dB 20.8 dB
Noise Margin 14.6 dB 12.5 dB

This is what kitz.co.uk says when i put my Attenuation in

adsl2+ (LLU) 10656 kbps Throughput 9431kbps

Thanks For Any Help

Ash

EDIT
This is a linkfrom me to the exchange the route the phone lines take
This is neighbours On same pole as me.

Edited by acpsd775 (Tue 26-Apr-11 17:13:11)

hi mate

You should get more then 7500 on your line.

ring up sky n ask to be put on a gaming profile or ask them to drop your noise margin to 7.0 because your noise margin is at 14.6 atm which is to high. the default is 7.0db with sky.

hope this help

jake

Thanks for the reply i rung them up last night and told them to lower the SNR because it was too high and they said it was not possible and my line would only support 7.5meg max i dont think they do the gaming profile on the SVBN though. I spent 10 mins trying to explain what i wanted her to do she did not seam to no much about it TBH. Ive used the email support as they seam to give better support it just takes longer lol. I asked on here to get a double opinion to just confirm i wasn't crackers thinking i could get more so thanks for confirming it i will try give them another ring soon some one using phone at min.
Im starting to regreat moving now no saving is worth the effort its took with them so far lol.

Ash

i had the same probs when i was with sky some of the tech advisors for usless n clueless. ask to talk to a manager and say to them you want the gaming profile. the srn on your line is to high. i can see that from here. you should get about 10meg on your line i wud say.

you just need to keep going on to them and have a moan lol

Hope this helps and good luck.

jake

Yea i thought at leas 9.5-10 ill do that with the manager how do i go about it though do i just say straight away can i speak to a manager or see if they can do it for me first. ive never had to ask for a manager in the past lol.

Ash

well whenever i have probs, i always ask to talk to a manager str8 away if i havent got anywhere when talking to other ppl.

Thanks

jake

I've read through this post and these are the points I've picked up.

1. You have a brand new telephone line fitted which includes a built in filtered face plate.
2. You've been connected to Sky broadband for only 5 days. ( connected on 21st).
3. You've made numerous phone calls complaining about the speed already.

I think if you leave the router alone for 2 weeks, the SNR will settle down on its own.

Any reason you left VM @ 50meg to sky at 24Meg??????
Let DLM finish and then if you've got another router download and use DMT Tool v8.06 so you can change your SNR

@wanapoo i actually activated on the 19th and connected using my m8s router lol i just got my own sky one on the 21st and sky said them self that DLM wont budge it past 7.5meg this is what i don't get.

@paul1360 sky offered me a deal that included TV eith 5mixes + multi room sky broadband unlimited and evening and weekend calls, and it works out at £42 we was paying £48 to virgin media just for broadband and weekend calls no TV. TBH i was always happy with virgins 10meg when it actually run at 10meg but i spent most of my time on 2.5 so i upgraded to 50 to get away from there traffic system. But that came at a price sky guaranteed me at least 10meg possibly higher unlimited no traffic management. So i was happy to switch especially with the deal offered but now there going back on it saying i cant get past 7.5

I will try phoning up again in about 10 mins get to a manager and try get my profile forced onto gaming profile and also get SNR lowered i head there DLM is useless anyway and it appears to be true. A friend of mine had it turned off because he likes to turn his router off on a night and skys dlm put him on 2 meg thinking his line was iffy lol

Ash

Im on with some one now hes just popped me on hold while he gets it sorted for me hes admited that i should be able to get 12meg easy with distance from exchange ECT but somethings stopping it getting past 7.5 so hes tranna sort me out lol will update after

Ash