11mb for nine months 6mb now

I am with Sky Broadband and phone and have been for the last 9 months. On Sunday my broadband kept disconnecting for no reason I thought it was Sky issue with their exchange. So I telephoned Sky tonight and told them my line kept disconnecting and that my speed has drop and I was getting 11mb constant speed till Sunday, he told me my line couldn�t support 11mb and that my broadband was like a carrier bag and it had burst (what can you say to that) now I must have been on the phone 5 minutes and in that time my connection was now constant and I am now only getting 6mb which is now [censored] because it�s like half of what I was getting and surely Sky was to blame for my disconnection has anyone else had this problem.

My year is up in September so I will leave and go with someone else for my phone and broadband

Sounds like you have a problem with the connection at your house rather than the exchange. Can you post your line stats reported by your router?

DownStream Connection Speed 8190
UpStream Connection Speed 412

Before I spoke to Sky my speed was a lot less than 1mb and was dissconecting all the time when i phoned to speak about the problem my line became constant and i was told my line would be rejuced it all seem like pie in the Sky to me.

Have you got any numbers for Line attenuation and SNR margin?

What sky package you on - Connect?

Unlikely to be connect as above 8128k, unless they've started using 21CN 2+

Matt

Edited by uno (Tue 21-Jun-11 22:54:15)

I wonder if Sky have now capped the sync at that, or if the SNR is on the limit?

Impossible to say with*out* the SNR/atten figures, but looks like an odd total to be capped at.

Matt

Edited by uno (Tue 21-Jun-11 22:56:12)

he told me my line couldn�t support 11mb and that my broadband was like a carrier bag and it had burst (what can you say to that)

That made me chuckle to be fair

Never heard that before!