New service - very poor performance

Hello,

I am new to this forum. I set up the router 3 days ago and I am getting appalling performance (see below). The other line in the house has a BT Broadband which gives me 5 Mbps downstream and around 500 Kbps upstream.

The service I have is Sky Connect with the expectation that the exchange will be upgraded to LLU in October when I will also get Sky Anytime+. However, I will lose the BT line soon and will be left with this until the upgrade. OK, I know that I have to wait 10 days while the line performance is tested but would you agree that the results so far don't look good?

Any suggestions or advice would be welcome. Is this going to get better?

Regards, Steve.

Who says the exchange will be upgraded?

Stats? See http://kitz.co.uk/adsl/frogstats.php

Try running another speedtest after midnight, Sky Connect is known to be heavily traffic managed.

I've seen lines go from .5Mb up to 6.8Mb immediately on the stroke of midnight on Sky Connect lines.

Matt

In reply to a post by swest:

Any suggestions or advice would be welcome. Is this going to get better?

Regards, Steve.

my suggestion is leave Sky and there appalling Connect services ASAP and as too , " are things going to get better" , i think my first answer should give you every thing you want to know .

Its one of the worst broadband products available and ties you into a 12 month contract , do you have written conformation Sky are doing your exchange in October ? if not get out now ( even with written confirmation , i would still not suffer sky Connect for one week let alone a few months) .

I was told this quite catagorically by the sales team that took my order. It was on that understanding that I decided to go ahead because at the same time, I would get Anytime +. Their exact statement was "within 3 months." At the point when the service changes (they go to LLU), my fee will actually reduce as well.

You are right ...... unbellievable !!! =

The downstream link is now showin 6.5 Mbps at 00:20 hrs.

Thanks very much for that tip.

It has been that way for a while. When I saw it do that, was over a year a go so they're still throttling users just as bad.

Matt

I don't have this in writing. I take your point but without trying to be funny, how do I get out now if I have just committed to a 1 year contract? Sky will try to fob me off, blag or say anything. What can I say to them? The phone service will go over in just a few days and then they'll have my phone number as a hostage as well. It is tempting to call BT and stop the phone service going over.

I don't have this in writing. I take your point but without trying to be funny, how do I get out now if I have just committed to a 1 year contract?

Distance selling regulations, perhaps? There is a statutory "cooling off" period which Sky must observe / obey.