Just had SKY FTTC installed. Engineer was an ass.

So, after almost 3 weeks of waiting for internet I had it installed today.

He phones me and says he's outside my house. I look outside there is no one there. I tell him he has the wrong street. He tries to tell me I don't live on xxx street and I tell him I do live on xxx street. After a while of trying to convince him he's on the wrong street he finally realizes he's in the wrong town on a street which is named the same as mines. Alright, fair enough. I'm a little irritated he didn't take my word for it, but no big deal.

He turns up, comes in and asks where the master socket. I show him to the dining room. I tell him I don't want it installed in the dining room, but in the livingroom next to my SKY box so I can connect the sky wire to the socket. He tells me it's not his responsibility. So now I need to run a 5 metre extension to the Sky HD box. That hardly seems reasonable.

Anyway, ran a speedtest. Not overly impressed. I'm hoping the speed will improve?

http://www.speedtest.net/result/2147642623.png

Looks like your on of the "half speed" customers good luck getting that fixed.

What connection speed does the sky router report, and was that over a wired connection?

The engineer works for BT Openreach, i doubt sky can request a polite one

I have to say the one who installed my fibre was excellent.

I believe it's the voice side of Openreach (BT) that can move your master socket.

In reply to a post by broadband66:

I believe it's the voice side of Openreach (BT) that can move your master socket.

Openreach is only one organisation, they have engineers, and senior engineers (SFI) - they don't have voice/data separation. BT retail has voice and data (BT Broadband / BT Infinity) divisions. They both use Openreach wires and engineers.

An Openreach engineer CAN move the master socket - obvious this one didn't want to.

Not 100% sure on that, believe some of the newer installers are not as fully trained in all the aspects of Openreach. Also there is the subsection who can do things like splice fibre etc

Generally they DO NOT move the master socket for FTTC installs, but rather install a data extension kit. Worst case when engineers are short of time is for them to leave the kit with a quick explanation. They are heavily time constrained on jobs these days.

As i understand it, the guys installing the FTTC are contractors and are the 400 or so ex-armed forces personnel that OP has just recruited. If you need anything else doing then you'll have to get Sky to book a OP engineer to come out to you.

See this link - Another 400 Jobs

Edited by deleted (Wed 29-Aug-12 23:19:18)

Modem Status Connected
DownStream Connection Speed 39999 kbps
UpStream Connection Speed 10000 kbps

I'm connecting wirelessly, I'll test wired tomorrow I just didn't have the time today. I'm using a netgear wnda3200

In reply to a post by MrSaffron:

Not 100% sure on that, believe some of the newer installers are not as fully trained in all the aspects of Openreach. Also there is the subsection who can do things like splice fibre etc

True - and I guess if you order a £20k per annum circuit from BT they probably send along some senior staff with fibre experience.

Generally they DO NOT move the master socket for FTTC installs, but rather install a data extension kit. Worst case when engineers are short of time is for them to leave the kit with a quick explanation. They are heavily time constrained on jobs these days.

That makes sense unfortunately. I work for a company that is time orientated too :-/

Hasn't BT heard of postcodes?

Wireless speedtests are not indicative of the state of your BB connection, only the state of your wireless. Always do wired speedtests when assessing speeds.