Sky are incompetent

Sky took my order on 16th August for Unliimited Fibre Pro service and the Sky Talk phoneline. They sent me paperwork and text messages saying it would all occur today 4th September.

Today I've had no Openreach engineer and when I ring up to check the Sky agent goes away to check and finds out that Openreach had cancelled the order saying "no cabinet capacity" within a few hours of my order being placed.

The ordering system had failed to update from this information and had not been able to notify me, as the customer - and the order had progressed through the ordering system although Openreach hadn't accepted the order. Sky can't cancel on their odering system today, but will cancel as soon as possible, and will let me know tomorrow.

I just spoke to BT regarding my voice line and they've confirmed no order has been placed to move, as the order was rejected from Sky it hasn't affected my voice line.

And today I get an advertisement in the post offering BT Infinity is now available in my road.

Great :-/

(edit - typos)

Edited by jchamier (Tue 04-Sep-12 13:48:56)

Maybe you should have gone with Infinity?

In reply to a post by BatBoy:

Maybe you should have gone with Infinity?

Just ordered it !!

It's odd that Sky have no capacity, perhaps BT reserved them all?

In reply to a post by BatBoy:

It's odd that Sky have no capacity, perhaps BT reserved them all?

You'd have thought Ofcom wouldn't be happy about that - the only guess she had was that they get only a few ports in each cabinet. Surprising since cab was new and went live 16th Aug.

No doubt you'll be tracking your Infinity order like a hawk.

That's just sick, after all your waiting and anticipation .

I expect new capacity has been added since then. Which may have triggered the BT adverts.

And what Sky should have done is just re-submit order.

Openreach "no cabinet capacity" = Due to weather and holidays we are struggling to cope.

In reply to a post by RobertoS:

That's just sick, after all your waiting and anticipation .
I expect new capacity has been added since then. Which may have triggered the BT adverts.

Very annoying and I'd be VERY surprised the cab is out of ports given the amount of WiFi around here with "VirginMedia_????" SSIDs. The majority of people are on VM.

Also its the only cab in the area that wasn't live until recently :-/ Bring on BT Infinity and the 18month contract