BT O manage to screw things up again!

So we order the full package from SKY on Dec 18th and have to wait till yesterday for the FTTC install.

Contractor turns up, fits faceplate and connects us to the cab, all seems OK and we have sync and connection to internet.

Phone line is dead and he says a framing engineer "should" do this later (isnt this his job?) He said the line was connected all the way back to the exchange so its an easy one for him!

24 hrs later, we have no phone line and no-one at SKY knows what's going on (there are no notes from BT).

They have nearly 8 weeks notice and still manage to leave us with no working phone line!

Tried to call SKY twice now from my mobile, just to get cut off mid call! (and at 40p/Min!)

Granted tho I bet you rather have internet up than voice if choice between the 2.

You know how fast its connected?

Sky router just says 40M down and 10 Up.

Its a ECI modem so needs a little surgery to unlock!

The contractor didnt have the right gear to tell me the potential speeds of the line but I know its under 300M so should be good.

The missus has just realised we dont have any TV except freeview now too! Not happy!

Cant activate the Sky box as no phone line!

Who was voice service and broadband with before the change?

In reply to a post by MrSaffron:

Who was voice service and broadband with before the change?

Virgin

they were aware of the change and released the number.

Looks like a physical problem with BT

In reply to a post by Chrysalis:

Granted tho I bet you rather have internet up than voice if choice between the 2.

You know how fast its connected?

Are you seeing graphs like this?

My Broadband Ping

no and is odd you seemed to have had dlm kick in in the afternoon. Have you ben power cycling the modem?

Here is mine from the 5th.

My Broadband Ping

In reply to a post by Philce:

So we order the full package from SKY on Dec 18th and have to wait till yesterday for the FTTC install.

Contractor turns up, fits faceplate and connects us to the cab, all seems OK and we have sync and connection to internet.

Phone line is dead and he says a framing engineer "should" do this later (isnt this his job?) He said the line was connected all the way back to the exchange so its an easy one for him!

24 hrs later, we have no phone line and no-one at SKY knows what's going on (there are no notes from BT).

They have nearly 8 weeks notice and still manage to leave us with no working phone line!

Tried to call SKY twice now from my mobile, just to get cut off mid call! (and at 40p/Min!)

Hi mate

have you tried your phone in the test socket, when i had my plusnet fibre installed the broadband was working but the phone was not, i took the faceplate off and tried in the test socket and both the phone and broadband was working fine, i tried that faceplate on my second phone line and it stopped that working so turned out to be a faulty brand new faceplate.

i now just have the BB plugged into its own port and the phone into the test socket permanently lol cant be bothered to replace the faceplate its worth a try at least

Ash

Edited by acpsd775 (Thu 07-Feb-13 16:30:30)

In reply to a post by acpsd775:

Hi mate

have you tried your phone in the test socket, when i had my plusnet fibre installed the broadband was working but the phone was not, i took the faceplate off and tried in the test socket and both the phone and broadband was working fine, i tried that faceplate on my second phone line and it stopped that working so turned out to be a faulty brand new faceplate.

i no just have the BB plunged into its own port and the phone into the test socket permanently lol cant be bothered to replace the faceplate its worth a try at least

Ash

Yeah, first thing I tried!

Cheers anyway

Edited by Philce (Thu 07-Feb-13 16:45:37)

In reply to a post by Chrysalis:

no and is odd you seemed to have had dlm kick in in the afternoon. Have you ben power cycling the modem?

Here is mine from the 5th.

My Broadband Ping

Not power cycled or anything.

Maybe BT are doing something that's affecting sync?