|
|
|
hi, would i need to get a MAC code from O2 if i was going to change to Sky LLU?
|
|
|
The MAC won't be used by Sky as its a full LLU service they use, assuming they have LLU at your exchange.
Just make sure you don't pay an extra charges to O2 e.g. leaving/cancellation/migration fees.
In short recommend still getting the MAC, and waiting the 7 days then starting the Sky process.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
OK, that's where i went wrong then, i moved to Sky LLU last August, i assumed O2 would take note of the MAC being used and cancel my account, but they said the MAC wasn't used so they didn't cancel my account, months later i realized and out of pocket above £200
in the process of trying to get my money back from O2, but not going well
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
Yikes. Personally I didn't request a MAC when moving to Sky, and my account cancelled automatically when I migrated without me having to contact O2.
Oliver.
|
|
|
|
lucky you, i wasn't so lucky
|
|
|
I would think this can be resolved if you persevere, possibly via the Communication Ombudsman if you hit a brick wall with O2. After all, you can't have two broadband service on one line, and you have invoices showing that supposedly you did.
Oliver.
|
|
|
After all, you can't have two broadband service on one line, and you have invoices showing that supposedly you did. That doesn't necessarily prove anything. Most ISPs have a notice of termination period, often 30 days, that you are contracted to pay for even after migration has taken place.
EDIT: In this case the OP never even gave O2 the 7 days notice it required.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Edited by XRaySpeX (Sat 18-May-13 13:24:08)
|
|
|
|
If you have a contract with someone, you can't just walk away and hope they stop charging you - you have to agree an end to the contract with them.
|
|
|
30 days, fair enough. But 9 months?
Oliver.
|
|
|
If you have a contract with someone, you can't just walk away and hope they stop charging you - you have to agree an end to the contract with them.
Except I didn't expressly cancel my O2 account. I ordered Sky Broadband and O2 automatically cancelled. It appears the OP is being treated differently to me for some reason.
Oliver.
Edited by Oliver341 (Sat 18-May-13 13:28:59)
|
Pages in this thread: 
Print Thread
deleted
