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When Sky partnered with Google for their email they used Google Apps. As a result, every Sky email user had a fully functioning Google Account to use with things like the Google Play store. After the email transition to Yahoo, Sky have deleted all of the Google Accounts, and people have lost the paid-for apps they had associated with their deleted accounts.
Quite a mess.
Oliver.
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Wow that is crazy! Have sky come to any solution so far?
I'd be fuming if I was affected.
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Wow that is crazy! Have sky come to any solution so far?
No. It looks like individual complaints will have to raised, along with requests for refunds for paid apps lost.
Oliver.
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Not good enough really. Heyho not a lot can be done!
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Not good enough really. Heyho not a lot can be done!
This is a Google problem, when they sign up business from an ISP they should be able to "unlink" the email from the content. Apple's app store doesn't care what email address you use - its a key into your account. You can change it at any time, and you can have multiple email addresses (with the same password) at http://iforgot.apple.com
Sky should be escalating this to Google's chief technology officer as it makes their brand look bad for a Google data problem.
James BT Infinity 2 19/09/2012 - Speeds 49 / 8.2 Mbps - Sync 53 / 9.5 Mbps @ 470m
Huawei modem -> RT-N66U -> Switch -> PC/Mac/Linux/NAS/Phone/TV - last speedtest
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
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Sky should be escalating this to Google's chief technology officer as it makes their brand look bad for a Google data problem.
I agree, since these accounts were created by Sky for their users, I would say they should take some ownership of the issue. So far Sky's response has been for users to take it up with Google themselves, but I disagree with this suggestion since Sky was Google's customer (via Google Apps), not the individual users.
Oliver.
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The problem with Google is that the email address is the ID.
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The problem with Google is that the email address is the ID.
But the email address ( [email protected]) wasn't deleted. Google's database thinks it was because its incorrectly designed. Emailing that address still reaches the same person.
James BT Infinity 2 19/09/2012 - Speeds 49 / 8.2 Mbps - Sync 53 / 9.5 Mbps @ 470m
Huawei modem -> RT-N66U -> Switch -> PC/Mac/Linux/NAS/Phone/TV - last speedtest
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
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The problem with Google is that the email address is the ID.
But it is possible to change the email address (username) associated with a Google Account as long as it isn't being used with Gmail: https://support.google.com/accounts/answer/19870?hl=en
This makes me think something could have been arranged after the email hosting was migrated from Gmail to Yahoo, but before the Google Accounts were deleted.
Oliver.
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Maybe [email protected] was the Gmail address?
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