|
|
|
I've recently had Fibre installed after previously being on the Sky BB Unlimited package.
Due to the limited increase in sync, I have decided to downgrade and return to the original Sky BB Unlimited package.
My question is;
If I downgrade, will Sky just cap the line rate or will they arrange for an engineer to visit the cab and re-jumper the line?
Many thanks in advance...
|
|
|
They won't cap your speed, but will actually migrate you back to their ADSL2+ services.
Fibre costs them around £7 to £8 extra a month, so no way they will leave you on the fibre.
So a re-jumper, and the most recent Sky person to do this we have seen on the forums has been having issues, i.e. no broadband for a few days, i.e. going back is rare so more prone to mistakes
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
I've got Sky's Executive Office calling me in Monday, I'll discuss my options with them and see what they recommend.... I'll keep you updated if I migrate back...
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
If anyone can get this through correctly, or at least with the necessary compensation if it goes wrong it's the executive office. I have had some fantastic dealings with this team and honestly they restored my faith in Sky during some issues a few years back. Fibre can be a disappointment although you should be getting around the estimated speed during sign up?
|
|
|
|
Sky today have agreed to apply a promotion on regards my Fibre, 12 months at half price with Free activation....
Saves all the hassle of downgrading...
|
|
|
|
Out of interest, what was your sync speed / line stats on ADSL before you had fibre?
|
|
|
|
Post deleted by shaneosborne
|
|
|
|
Sorry for the delay in getting back to you, my sync rate on the standard Sky Broadband Unlimited product was;
--------------------------------Downstream-----------Upstream
Connection Speed-------------18012 kbps----------1212 kbps
Line Attenuation-------------------23.5 dB-------------14.0 dB
Noise Margin------------------------6.5 dB-------------- 9.9 dB
If I hadn't of received the discount given by the Executive Team (6 months half Price Extended to 12 months) then I would have downgraded.
Sky really didn't want me to downgrade for some reason, perhaps it's the cost(s) involved but I was within my rights to revert back to the previous product...
|
|
|
Reluctance would have been the 12 month contract they signed with Openreach, but they might be able to negotiate out of that based on performance
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
Thanks for the info.
The reason I asked was that you'd said that you saw little increase in sync speed after moving to fibre and I would probably be in the same situation if/when this area gets fibred (it should as part of the Welsh Government contract)
The cabinet is a long way away, in the next town (at least 2+km of aerial spans to it) and I think I would be too far away to see any decent speed increase.
Current stats on ADSL2+ are :
DS sync: 4802
DS att: 52dB
Margin: 8.4dB
|
Pages in this thread: 
Print Thread
shaneosborne
