PING MONITOR

Sorry if this is a simple basic question.
My ISP is Sky (unlimited)
My router is synced at 12563kbps down and 1204kbps up
I can usually attain around 10Mbps down with a constant 1.1Mbps up.
I have had severe problems in the evening with my download speed falling as low 0.27 kbps
I have had 3 visits from Openreach who say I am suffering from either a REIN or SHINE issue
Yesterday Openreach disconnect my line at the cabinet and connected me to a another line back to the exchange. They also fitted another master box and socket with both telephone and ADSL sockets I non longer have any filters
My telephone line and broadband router was disconnected for almost 4 hours.
However the Thinkbroadband Ping monitor does not show any break in service only a higher latency figure and dropped packets.
If my router is disconnected from the master socket and the line is disconnected at the cabinet how can the Ping Monitor still record?

http://www.thinkbroadband.com/ping/share/d0be31a48ac...

Text Link - HTML Link

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/d0be31a48ac9f5a56fa8a1ae172d273d-06-02-2014.html">My Broadband Ping</a>


Large Graph (800x350 px) - HTML Link

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/d0be31a48ac9f5a56fa8a1ae172d273d-06-02-2014.html"><img alt="My Broadband Ping - SKY 4TH FEB 14" src="http://www.thinkbroadband.com/ping/share-large/d0be31a48ac9f5a56fa8a1ae172d273d-06-02-2014.png" /></a>



My Broadband Ping

Dynamic IP address allocated to someone else?

In reply to a post by H10ELD:

If my router is disconnected from the master socket and the line is disconnected at the cabinet how can the Ping Monitor still record?

Your IP address is dynamic. When you disconnected your IP address was given to someone else. It is them who you are now pinging.

Such a simple answer and it now makes sense.
Thanks to all who answered

The connection in that graph doesn't look very well either,i wonder if they know that their connection is foobarred or are blissfully unaware of it, just as sky would like them to be

In reply to a post by tommy45:

The connection in that graph doesn't look very well either,i wonder if they know that their connection is foobarred or are blissfully unaware of it, just as sky would like them to be

You're suggesting that sky would like their customer's connections to be faulty, but be unaware of it? And I supposed whichever ISP you use would be monitoring all their customers connections 24/7 and arranging openreach appointments automatically? Thought not.

I was suggesting or implying that sky would rather it's customers be unaware of any connection problems as they can duck out of providing support to those who are unaware or except what they get without question
The locking down of routers and expecting customers to use the supplied routers, says it all

In reply to a post by tommy45:

I was suggesting or implying that sky would rather it's customers be unaware of any connection problems as they can duck out of providing support to those who are unaware or except what they get without question
The locking down of routers and expecting customers to use the supplied routers, says it all

All FTTC routers are locked down. At least Sky let you view your connection sync/line profile info from their router, many do not.

What sources do you have to backup your ambiguous claim about sky not caring about their customer's line quality? How does it differ from your favourite ISP?

I was referring to ADSL customers not FTTC , and Sky don't have as much control over FTTC in any case
It's just one of the reasons why i refused to take sky even though it was offered free for 6mths,
Just check the sky users forums and you will see they talk about how to hack the sky boxes to extract the log on credentials so they can use their own routers, they talk about how sky DLM has borked their connection loads of other things about sky on various forums, latest being how wrong they got their latest web blocking filtering,

Oh and all those BE customers who decided to become sky customers , are able to use their own routers or that's what they are being told, they will also be able to select different line profiles if things like fast path are removed as options , there will be some unhappy bunnies, but they won't be tied in to a new contract, so should be able to get a MAC and move on

Edited by tommy45 (Sun 09-Feb-14 17:59:32)

In reply to a post by tommy45:

I was referring to ADSL customers not FTTC , and Sky don't have as much control over FTTC in any case
It's just one of the reasons why i refused to take sky even though it was offered free for 6mths,
Just check the sky users forums and you will see they talk about how to hack the sky boxes to extract the log on credentials so they can use their own routers, they talk about how sky DLM has borked their connection loads of other things about sky on various forums, latest being how wrong they got their latest web blocking filtering,

Oh and all those BE customers who decided to become sky customers , are able to use their own routers or that's what they are being told, they will also be able to select different line profiles if things like fast path are removed as options , there will be some unhappy bunnies, but they won't be tied in to a new contract, so should be able to get a MAC and move on

Sky have 5,127,000 broadband customers. There are millions of happy users, myself included. If the service was as bad as you are saying, do you really think 5,127,000 human beings would continue to use the service?

As for obtaining user/password credentials to use your own router, on ADSL this is very easy, there's even a website that gives you that info in one click, you just enter your router's code from the bottom of the router. If this is too hard for you to fathom, then explaining further is pointless.

Here's my Sky broadband ping monitor:

http://www.thinkbroadband.com/ping/share/7b955b43358...

This is a 38mbit downspeed/8mbit upspeed, in heavy use by multiple devices.

As you can see, even during use the connection is reliable and solid.

There are millions of more happy users, obviously some will have line problems etc, which are the posts you're reading about. A few dozen, or hundred posts with problems out of 5 million seems pretty fine to me.